Patient Scheduling Representative

This is as onsite position in Munster, Indiana.

Start Date: ASAP

Duration : Temporary to Permanent

Schedule: Monday–Friday | 9:30 AM – 6:00 PM

Pay : $18 - 20/hour | full benefits upon conversion

Location : Fully onsite in Munster, Indiana

We are seeking a professional and customer-focused Patient Scheduling Representative to join our healthcare team. In this role, you will assist patients by answering inbound calls and making outbound calls to schedule medical tests and procedures. You will play an important role in delivering exceptional patient service while ensuring accurate information is collected for the registration and scheduling process.

Responsibilities:

• Answer incoming patient calls in a courteous and professional manner
• Contact patients with open medical orders to schedule appointments for basic tests and procedures
• Route advanced or specialty scheduling requests to the appropriate Engagement Center Coordinator
• Collect and verify accurate patient demographic and insurance information
• Maintain productivity and quality standards in a fast-paced environment
• Provide compassionate, patient-centered customer service during every interaction
• Maintain confidentiality of all patient and medical information
• Navigate scheduling systems and software applications efficiently

Qualifications:

• High school diploma or GED required
• Physical therapy office experience preferred
• Epic experience required
• At least 1 year of experience in a medical office, patient scheduling, registration, or call center environment preferred
• Knowledge of medical terminology and health insurance required; managed care experience preferred
• Strong communication, active listening, and customer service skills
• Professional phone etiquette and ability to demonstrate empathy and patience
• Strong computer and keyboarding skills with the ability to navigate multiple systems
• Ability to multitask and work effectively in a fast-paced environment
• Bilingual Spanish candidates are encouraged to apply

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.