Restaurant Floor Manager

Duties & Responsibilities include but are not limited to:

• Work closely with upper management in executing comprehensive service goals and the development of people.
• Lead by example proper execution of service standards and protocols
• Train service staff to have extensive knowledge of the menu, wine list and service standards.
• Manage daily service & and communicate all company initiatives to the team.
• Uphold policies that promote company culture and vision.
• Ensure effective onboarding, professional development, performance management, and staff retention.
• Balance day-to-day operational and administrative responsibilities
• Keep track of employees’ hours, recording and maintaining payroll data
• Ensuring all end-of-day reporting & and cashouts are correctly completed.
• Inventory and ordering of supplies.
• Provide strong leadership to FOH departments.
• Train and develop the FOH team.
• Provide hospitality to all guests.
• Problem-solving efficiently while adhering to company policies and county regulations.
• Open and close service for the day.
• Support with FOH administrative duties as needed.

Requirements:

• 3 years (minimum) of experience as a Floor Manager, preferably in LA restaurants.
• Previous leadership experience preferred.
• Previous experience serving in restaurants with elevated service standards is a requirement.
• Italian Wine and Cuisine knowledge is preferred.
• Hospitality / Management Degree is preferable but not required.
• Must possess superior people skills.
• Excellent oral and written communication skills.
• Passionate, willing to learn and grow.
• Be able to handle a very busy environment while effectively prioritizing guest needs.
• Must be able to take directions well.
• Experience with Toast, Excel, and Word are also preferred.
• Manager ServSafe certified. You must know the LA Department of Health codes relevant to food service.
• Valid RBS/ABC certificate.
• Plus, if Spanish or Italian speaking.
• Proper grooming and professional appearance.