Sr Associate, Client Operations at Cotality in Dallas, Texas

Job Title

Sr Associate, Client Operations

About the Role

The Sr Associate, Client Operations position within the Credit Operations team specializes in conducting detailed analysis, research, and data analysis to support lenders and consumers updating credit information used in the lender's home loan underwriting process. They provide delightful customer service, ensuring understanding of the process by our clients and consumers and providing accurate and complete credit data.

Location

Our office is located at 3001 Hackberry Rd, Irving, TX 75063. Candidates should live within a commutable distance to this site.

What You Will Be Doing

This role requires technical expertise, understanding the credit industry knowledge, using proprietary tools, as well public information available on the internet. The position focuses on delivering exceptional client service in a high-volume production environment while maintaining strict adherence to company and client standards.

• Data Verification: Conduct inbound and outbound calls to creditors, borrowers and lenders to verify and update credit report data.
• Case Management: Research and resolve complex credit data discrepancies using proprietary tools, databases, and public records.
• Lender Support: Provide technical assistance to lenders regarding credit report update requests and underwriting requirements.
• Production & Compliance: Execute high-volume requests (15- 20 calls / day) while maintaining strict adherence to company standards and Service Level Agreements (SLAs).
• Documentation: Maintain precise and organized digital files for audit and compliance purposes.

Job Qualifications

Basic Qualifications

• Education - High school diploma, GED or equivalent
• Experience: Proven background in Credit Operations, Mortgage lending, or Loan Processing.
• Technical Skills: Proficiency in interpreting credit reports and navigating multi-screen database environments.
• Operational Stamina: Ability to thrive in a fast-paced, high-volume production setting.
• Analytical Skills: Strong attention to detail with the ability to solve problems independently.
• Communication: Excellent verbal and written skills for professional interaction with external stakeholders.

Success Metrics

• Accuracy: Maintaining zero-defect data entry and verification.
• Speed: Consistently meeting or exceeding daily SLA turnaround times.
• Resolution: Successfully resolving complex credit disputes through thorough research.
• Agent Desktop Software Solutions - prior experience working with CISCO, Calabrio

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.