Commercial HVAC/R Service Supervisor

Service Supervisor

RSC Mechanical is a family-owned and family-operated company headquartered in Michigan. We are a full-service maintenance, contracting, and construction provider specializing in commercial HVAC/R.

We are currently seeking an experienced HVAC/R technician who is ready to take the next step in their career as a Service Supervisor.

The Service Supervisor is responsible for overseeing day-to-day service operations while providing leadership and technical support to HVAC/R technicians. This role helps coordinate service demands, supports technician development and performance, maintains customer relationships, and ensures work is completed safely and efficiently.

Team Leadership & Service Operations

• Lead, schedule, and support technicians to meet daily service demands.
• Oversee day-to-day field service operations and coordinate with dispatch to ensure timely completion of service calls.
• Serve as a primary point of contact for technicians regarding service needs, technical issues, and escalations.
• Support the hiring, training, and development of technicians.
• Monitor technician performance and provide coaching, feedback, and performance evaluations.
• Identify training needs and help ensure technicians stay current on equipment, procedures, and industry best practices.

Technical Support & Field Service

• Provide hands-on technical support and troubleshooting for commercial HVAC and refrigeration issues.
• Diagnose, service, and repair commercial HVAC/R equipment, including RTUs, walk-in and reach-in coolers/freezers, ice machines, control systems, and supermarket refrigeration equipment.
• Support larger repairs, installations, equipment replacements, and special projects as needed.
• Provide remote technical support to technicians, guiding them through troubleshooting, diagnostics, and repairs over the phone.

Customer & Operational Support

• Maintain strong working relationships with customers and vendors and assist with resolving service-related concerns.
• Communicate service updates, technical concerns, and operational needs to appropriate internal teams.
• Monitor tools, equipment, vehicles, and field inventory to ensure technicians have the resources needed to perform their work.
• Ensure company vehicles and equipment are maintained according to company guidelines.

Safety & Compliance

• Ensure technicians follow company policies, safety procedures, and applicable industry requirements.
• Promote safe handling of refrigerants, chemicals, tools, and equipment.
• Ensure service work is performed in accordance with company standards and customer requirements.

Qualifications:

• Strong knowledge of refrigeration systems including walk-ins, ice machines, self-contained systems, and systems using R-290. Supermarket refrigeration experience is a plus.
• Proficient in troubleshooting and diagnosing commercial HVAC/R systems.
• Effective communication and interpersonal skills when working with technicians, customers, dispatch, and management.
• Ability to prioritize service needs and manage multiple technicians and calls at once.
• Experience handling escalated service issues and providing technical direction when needed.
• Dependable, professional, and able to make sound decisions independently.

Schedule:

• Full-time, Monday through Friday, 8:00 AM 5:00 PM, with overtime as required.

On-Call Requirements:

• Required to participate in the area on-call rotation.

Work Environment & Physical Requirements:

• Work performed indoors and outdoors, with potential exposure to noise, dust, fumes, odors, gases, mechanical/electrical hazards, moving objects, sharp edges, and varying weather conditions.
• Manual dexterity required.
• Ability to sit, stand, walk, bend, stoop, reach, crouch, and occasionally climb stairs or ladders.
• Ability to lift and/or exert force up to 50 pounds.
• Frequent driving of motor vehicles.

Licenses & Certifications:

• EPA Universal Certification (required)
• Valid driver's license with a clean driving record

Equal Employment Opportunity

RSC Mechanical is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.