Unit Coordinator, Emergency Department- 40 hrs, Rotating

Where You’ll Work You’ll be part of a community-based Emergency Department that delivers high-quality, compassionate care in a fast‑paced and collaborative environment. Our team is built on strong communication, mutual respect, and coordination, where every role contributes to the patient experience. What You’ll Do As An Emergency Department Unit Coordinator, You Will Provide administrative support to clinical staff, patients, and families Manage front desk operations, including communication, coordination, and information flow Support department efficiency and patient throughput, helping maintain a smooth care experience Collaborate closely with the Charge Nurse and care team to prioritize tasks and respond to real‑time needs Serve as a central point of contact, helping ensure the team stays informed, organized, and connected Your role is essential in supporting both patient care delivery and the overall operations of the department. Why You’ll Love Working Here Be a key member of a collaborative care team in a dynamic clinical environment Play an important role in improving patient flow and experience Work alongside dedicated nurses, providers, and interdisciplinary staff Gain valuable exposure to emergency care operations and team‑based care Join a workplace that values teamwork, respect, and community‑centered care At BID Milton, every role has impact—and Unit Coordinators are vital to keeping care seamless, responsive, and patient‑focused. Job Description

DUTIES AND RESPONSIBILITIES

Answer phones in compliance with hospital policies and procedures Communicates effectively with patients and their families where appropriate Assembles patient medical records Updates patient information in hospital computer system Enter billing charges for patients in computer system Retrieves appropriate patient medical records and tests results Sends specimens to the Laboratory, order entry in hospital computer system as needed Demonstrates the skills and judgment necessary to provide direct care to patients under the direction or licensed personnel May participate in the delivery of emergency care under the direction of a registered nurse or physician Considers specific cultural beliefs and practices when caring for patients. Utilizes interpreter services for patients with limited English proficiency Collaborates, cooperates, and communicates with other health care providers to ensure quality and continuity of care Provides care appropriate to the age groups of patients regularly served; seeks assistance for resources of other age groups that need care Maintains a safe work environment within service area and actively participates in hospital safety programs and initiatives Adheres to universal precautions Actively participates in unit‑based Q.I., Performance Improvement studies and unit meetings Attends and/or participates in in‑house or outside training programs to improve and augment skills and knowledge Shall assist in the ordering and maintain adequate levels of supplies as assigned by the Director, Surgical Services, or designee Communicates arrival times for all the surgical patients via pre‑op phone calls Process patients and patients' representatives upon arrival to the unit Assist with transport of patients leaving the area when necessary Inputs data worksheets May arrange ambulance transport for patients Works effectively with physicians who utilize the unit Communicates effectively with the physicians' office staff when necessary Additional Requirements May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department or supervisor. The nature of the tasks/responsibilities required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow the standard precautions for infection control. Qualifications Equivalent to the completion of high school, plus 3 to 12 months related experience Excellent communication skills needed Ability to type Ability to work in a busy environment Medical terminology preferred Experience with Microsoft 365 and Epic systems preferred. Pay Range $19.50 - $26.24 and may exceed base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional practices as permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr Beth Israel Lahey Health