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Customer Account Manager

Virtual Vocations Inc

United States

Driving upsell and expansion revenue across a high-volume portfolio of existing customer accounts, the full-time remote Customer Account Manager will proactively prospect for new opportunities, manage customer relationships, and collaborate with internal teams to ensure a positive customer experience. Key Responsibilities Independently prospect and identify upsell/cross-sell opportunities with current customers Apply value-based selling methodology to uncover customer business drivers and pain points Create and execute comprehensive territory plans to drive customer retention and upsell opportunities Required Qualifications 1-2 years of experience in a customer-facing role with a proven track record of stakeholder interaction Ability to drive account retention and identify expansion opportunities with minimal oversight Professional knowledge of MS Office and experience with Salesforce.com or similar CRM tools Exceptional attention to detail and the ability to perform effectively under pressure Strong teamwork and cross-group collaboration skills

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Vacancy posted 5 days ago
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