Account Support Coordinator (Medical Billing)- Hybrid Schedule

Account Support Coordinator

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are seeking an Account Support Coordinator to work with our team in the OrthoCarolina Business Office. This position is a hybrid schedule with rotating days in the office depending on department needs.

The Account Support Coordinator position is responsible for monitoring unpaid, true account balances beginning at age 60 days to ensure that insurance claims have been filed and paid. Follows up on unpaid claims to identify reasons for non-payment. Pre-certification and benefit verification may be required.

Essential Functions:

• Identifying and correcting internal problems within assigned accounts to expedite payments from insurance companies.
• Serves as liaison between patient and insurance companies.
• Performs month-end closing on routine schedule with other patient account reps.
• Substitutes in other areas of the business office as needed.

Qualifications

Skills

Customer Satisfaction, Problem Solving

Education

High School

Certifications

Language

Work Experience

Customer Service Experience, Healthcare Experience