BDC Representative

BDC Representative

Responds to internet and phone customer inquiries. Ensures the dealership actualizes its maximum ROI on internet/phone leads.

Essential duties include:

• Communicating effectively with internet customers and prospects
• Scheduling appointments and sales
• Maintaining an average of 80 outbound calls per day
• Following up and responding to internet leads immediately
• Delivering messages intended for other departments promptly
• Maintaining customer database and follow-up through current Customer Resource Management tool
• Entry data into all required tools
• Staying up to date on all dealership products and services
• Staying up to date on knowledge of the federal, state, and local laws governing retail automobile sales
• Directing customers to product information resources
• Establishing personal sales goals that are consistent with dealership standards of productivity
• Attending product and sales training as requested by Business Develop Manager
• Maintaining a professional appearance

Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or experience:

• High School Diploma
• Two plus years related experience and/or training; or a combination of education and experience.

Communication skills, mathematical skills, reasoning ability, certificates, licenses, registrations, physical demands, and work environment are also required.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.