Sr Specialist, L&I Organizational Development - Conflict Management

Overview The Conflict Management Senior Specialist will be the key point of contact for all conflict management services for the company, including development of conflict management resources, facilitation of conflict training workshops, materials and presentations, designing proactive conflict prevention strategies and managing conflict cases through closure. This includes intake of requests, facilitation of conflict coaching and mediation sessions, designing new courses/workshops, partnering with internal and external resources, and tracking and reporting conflict case data. The Conflict Management Senior Specialist will partner with select departments within the company to identify, elevate, and address potential conflict situations, requests and issues. As part of the Organizational Development (OD) team, the Conflict Management Senior Specialist will also support OD initiatives, partnering with leaders to assess organizational effectiveness and identify, plan and implement customized interventions to achieve strategic outcomes and optimize workplace performance. Responsibilities Core Responsibilities Manage intake, tracking, follow‑ups, and reporting for conflict related cases, including coaching and mediation requests Facilitate simple and complex mediation sessions for employees at all levels, including preparation, documentation, and post‑session follow‑up Provide conflict coaching and guidance to leaders to address issues early and reduce escalation, morale impacts, and productivity loss Design and deliver conflict‑management training, workshops, and presentations using varied learning methods Oversee planning and delivery of conflict‑management training curriculum to ensure relevant and engaging content Coordinate company conflict‑management services and resources to promote a culture of conflict competence and awareness Conduct post‑mediation check‑ins and recommend actions to strengthen relationships and workplace collaboration Partner with internal groups such as Labor, EEO & Workplace Culture, Business Ethics & Compliance, and the Ombudsman's Office to align on conflict cases and priorities Maintain and promote conflict‑management resources, tools, and communications on company intranet and internal channels Track trends, evaluate metrics and KPIs, report on conflict activity, and recommend improvements to strengthen organizational effectiveness Qualifications Required Education / Experience Master's Degree and a minimum of 2 years relevant full‑time work experience Bachelor's Degree and a minimum of 3 years relevant full‑time work experience Associate's Degree and a minimum of 4 years relevant full‑time work experience High School Diploma/GED and a minimum of 5 years relevant full‑time work experience Preferred Education / Experience Bachelor's Degree in Peace and Conflict Studies, Organizational Studies, Leadership Studies or related field and a minimum of 5 years relevant full‑time work experience in a related area such as workplace conflict management/resolution, mediation, investigations, employee/labor relations, organizational development, leadership development, consulting, coaching, or related discipline Relevant Work Experience Experience in conducting workplace conflict mediations and conflict coaching and/or consulting, required Experience in instructional design, training, and facilitation of behavioral programs/workshops, required Experience in managing high‑level projects/programs, including project planning, resource management, budgeting and evaluation, preferred Skills and Abilities Develops and delivers effective presentations Ability to build strong customer relationships Demonstrated ability to maintain confidential information Well organized, detail oriented and flexible to handle multiple assignments Demonstrated time management and priority setting skills Licenses and Certifications Driver's License Required Certification in Mediation, Conflict Coaching or other related discipline Preferred Physical Demands Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Ability to stoop, bend, reach, and kneel throughout the workday Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non‑business hours during emergencies, which may include nights, weekends, and holidays Must be able and willing to travel within Company service territory, as needed #J-18808-Ljbffr