Business Analyst

Job Description

Job Description

Payrate: $40.00 - $40.46/hr.

Summary
The main function of this role is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. This position usually reports to a project manager or director.

Responsibilities

• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment.
• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.
• Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.
• Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.
• Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.
• Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.
• Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.
• Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.
• Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.
• Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.
• Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.

 
Qualifications

• Bachelor's degree required.
• 2-4 years of experience in order management, supply chain, or a similar role.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficiency in SAP and Microsoft Office. Advanced Excel skills, including data analysis and reporting.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong team collaboration skills with the ability to manage competing priorities.

 
Skills

• Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $40.46/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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