Onsite Desktop Support Technician

Role Overview: This role involves providing comprehensive onsite deskside and desktop support to sales users, ensuring smooth operation of end-user hardware and software. The technician will be responsible for a wide range of support activities, from initial investigation and diagnosis to hardware maintenance, troubleshooting, and inventory management. Key Responsibilities: Provides second-line investigation and diagnosis for Sales Users Performs staging of PCs Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists Server Team & Network team whenever Hand n Feet touch support is required onsite for servers in local server rooms or NW devices at site. Creates/maintain documentation Centralized hardware and Spare part stocking and inventory management Surplus equipment management Asset disposal services Hardware vendor coordination for Break fix Imaging & provisioning of devices. Setup and build workstations Update AMDB including hardware and software PC and other devices - logistics management Coordinate activities with third parties to resolve the IT issues or complete service requests Onsite admin tasks e.g. backup, OS migration. Activities such as moving and setting up cables, hardware etc Participate in the onsite implementation of simple and complex client change requests. Follow standard operating procedures as documented in the knowledge management system. Providing trainings / demo's when needed to end users Help 3rd parties with troubleshooting within SLA by providing hands and feet support (power checks, visual checks, basic troubleshooting ...) Maintain access lists and manage logbooks Maintain inventories, room layout and assets list for server & NW hardware Manage decommissions, disposals and transfers of hardware and server rooms Required Skills: Deskside and Desktop Support Hardware and Software Troubleshooting PC Staging, Imaging, and Provisioning IMAC (Install, Move, Add, Change) processes Inventory Management and Asset Disposal Vendor Coordination for hardware break-fix Basic Network and Server support (hands-on) Documentation and adherence to SOPs Qualifications: N/A Preferred Skills: N/A Prophecy Technologies