Aman Customer Engagement Specialist - Aman New York

Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year‑round Garden Terrace, flagship Aman Spa and spacious suites among the largest in the city. Role The Aman Customer Engagement Specialist (ACES) will be key to designing and delivering a transformational and elevated experience to our guests. ACES will be among the first compassionate hosts that welcome our guests to Aman New York. The position handles a variety of tasks including incoming correspondence to the hotel, correspondence relating to Food & Beverage, Spa, Front Office, Concierge, Aman Club, Guest Services, Housekeeping, and any other departments designated by hotel leadership. This position has an hourly compensation rate of $37.38. Responsibilities Focus on the full guest experience by utilizing conversational and professional language, interpersonal skills, inter‑departmental knowledge, and technology. Respond to and confirm all guest booking requests promptly, courteously, and accurately according to Aman standards. Respond to emails, phone, and text/chat requests for booking information, confirmations, and additional details as it relates to all guests’ requests. Maintain full knowledge of hotel suites and guest rooms, rates, packages/programs, experiences, amenities, facilities, outlets and services. Be knowledgeable of all technology and systems to capture required information for each department that is supported. Maintain records and files for all internal and external hotel booking correspondence. Record guest preferences in appropriate profile maintenance technologies. Collaborate with room operations, Spa, and F&B to process outlet bookings according to established procedures. Assist with preparing group rooming lists and arrival details. Build group resumes and communication for operational teams. Perform any other reasonable duties as required by the Management Team. Requirements Graduate of Hotel School or College degree is a plus. Multi‑tasking and time‑management skills, with the ability to prioritize tasks. Experience working in sales or customer service, preferably in the hospitality or travel industries. At least 2‑3 years’ experience in hospitality or guest services. Excellent written and verbal communication skills. Detail‑oriented and a demonstrable commitment to guest service. Benefits Competitive benefits including international career opportunities. Comprehensive and generously‑subsidized health benefits program. Safe Harbor 401K Plan. Complimentary stays at other Aman properties. Discounts at Aman New York restaurants and Aman Retail online store. Wellness events throughout the year. If you thrive in an ultra‑luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. #J-18808-Ljbffr Crown Staff LLC