Full-Time Hourly Captain | City Cruises New York

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

Position Summary:

The captain is responsible for the saft operation, maintenance, and overall condition of the vessel and the safety of all aboard. The captain is the supervisor of the vessel crew. The captain directs the crew on a day-to-day basis and must meet and maintain the minimum qualification requirements of the company and all regulatory agencies.

Duties and Responsibilities:

• The captain is the company's onboard manager and representative.
• Responsible for the safe and efficient operation and navigation, in all weather conditions, of the vessel as well as the safety of all people on board.
• Ensure that the vessel is properly manned in accordance with the vessel's COI and that accurate passenger counts are conducted and recorded.
• Responsible for the training of the vessel crew and adherence to all applicable United States Coast Guard, Federal and State laws, including Company policies and procedures. Evaluate the capabilities and performance of each crew member, and keep the Operations Manager informed.
• Responsible to immediately reporting any accident, incident, or unusual occurrence, by the quickest available means, to the appropriate manager. The captain must also ensure that the company's Accident/Incident/Unusual Occurrence forms and/or USCG Form 2692is filled out in an accurate, clear, concise, complete, and timely manner.
• Responsible for the appearance and cleanliness of the vessel.
• Performing specified preventative maintenance, including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.
• Ensure periodic engine room inspections are conducted while underway.
• Document and report maintenance activities and deficiencies in the company's Wheel-House Software.
• Must be conversant with the vessels Security Plan to ensure that security drills are conducted and recorded as required by company policy and logged in a timely manner.
• Conduct Safety Drills as required by USCG regulations and as may be outlined by Company Policy.
• Responsible for conducting daily job briefings at the beginning and end of the shift. The completion of the job briefing must be acknowledged and logged in the vessel's logbook.
• Responsible for the conduct of all crew to ensure that all company policies are being adhered to.
• Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
• Ensure strict compliance with Emergency Response Plan.
• Additional job duties as assigned.

Requirements & Qualifications:

• Minimum 100-TON Master Inland or above License
• TWIC, First Aid/CPR.
• Marine Radio Operator Permit
• Detail Oriented / situational awareness
• Strong Radar / Navigation skills
• Strong focus on safety and teamwork
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

Physical Requirements:

• Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
• Ability to stand and walk for extended periods, frequently throughout a shift.
• Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
• Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
• Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
• Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
• Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
• Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Work Environment:

• Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.
• Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.
• Must be able to safely perform duties while the vessel is docked or underway.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.