Customer Service Specialist

To advance the healthcare industry, the full-time Customer Service Representative will manage communications with partner labs, coordinate sample and document requests, and ensure customer satisfaction while working remotely from Illinois. Key responsibilities Communicate with partner labs to manage sample and document requests, triage order issues, and coordinate logistics Collaborate cross-functionally to meet customer retention goals and improve turnaround times Respond to customer inquiries through various channels and build trusting relationships with stakeholders Required qualifications 4-year college degree in Biological Sciences or a related field, preferred Exceptional customer service and strong interpersonal skills Ability to communicate effectively with customers via phone and email Highly organized with a strong attention to detail and accuracy Proven ability to learn quickly and adapt to new processes #J-18808-Ljbffr