GSD Support Associate

GSD Support Associate

Konica Minolta currently has an exciting opportunity for a GSD Support Associate! Responsibilities include providing an exceptional service experience when handling incoming customer requests, determining the reason for the request and, if necessary, routing to applicable functions. For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2. Log service incidents accurately and assist customers with other requests as needed. Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations. Communicates clearly and professionally with customers to handle requests efficiently. Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media. Gathers information of the customer request and determine best course of action. Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation. Follow through on customer commitments, research as needed using available resources. Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience. Complete projects and tasks as assigned by management.

Qualifications include high school or equivalent, entry level with some experience preferred in a call center environment. Excellent verbal and written communication skills, good customer service and interpersonal skills, ability to problem solve and perform basic troubleshooting, computer skills - Microsoft Office, Word, Excel, PowerPoint, positive attitude and collaborates well with team members, ability to multi-task work in a fast-paced environment. This position requires sitting at a desk with a computer monitor for several hours at one time. The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus. Occasional travel as requested.

About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.