Client Service Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, Healthcare at Spectrum Business, you will proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum’s reputation for trusted solutions in the healthcare market.How YouWillMake an ImpactProactively manage an assigned module of healthcare enterprise accounts, ensuring client satisfaction and retentionMeet or exceed monthly revenue and sales quotas by nurturing relationships, securingrenewalsandidentifyingnew opportunities within assigned accountsConduct regular face-to-face meetings and account reviews to assess needs, presentsolutionsand secureadditionalbusinessServe as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions andmaintainhigh service standardsMaintain and update internal databases withaccurateclient information and contract details for regulatory tracking as neededEstablish andmonitorinternal procedures to support assigned accounts andassistwith collections when necessaryStay informed about service pricing,processesand promotions by completing required training sessionsAttend sales meetings and training programs to enhance knowledge and skillsWorking ConditionsOffice-based role with significant travelrequiredto customer locations, including travel during inclement weather using a reliable personal vehicleWhat You Will Bring to SpectrumRequiredQualificationsEducationHigh school diploma or equivalent from an accredited organization (GED)ExperienceAccount management experience in healthcare or related field SkillsRead, write,speakand understand EnglishThorough understanding of HIPAA and compliance requirementsProven ability to meet a $3,000 monthly revenue quotaExperience managing around 300 named accounts as an account managerProficiencywith ICOMS/CSG or other billing systemsStrong verbal, written and interpersonal communication skillsAbility to travel up to 30 percent of the time to assigned territoriesValid and active State driver’s license with safe driving recordPreferred QualificationsEducationBachelor’s degree in a business-related field or equivalent combination of education, training and experienceExperience5+ years of strategic account sales or account management experience5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)5+ years of strategic account management in healthcare verticals such as pharmaceutical sales, surgical representative or hospital account managementSkillsExperience as a successful internal “hunter” in sales ortelesalesSalesforceproficiencyAptitude for learning Spectrum’s product suiteIndustry knowledge and strong attitudeProficiency in Microsoft Word, Excel and PowerPoint#LI-SE1 SCM280 2026-86289 SCM280 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.