Treasury Management Commercial Sales & Service Associate 23-141

Treasury Management Support And Service Associate

Location: Midland, TX | College Station, TX

The primary responsibilities for the Treasury Management support position is to assist with various daily activities and assisting commercial clients with Deposit and Treasury Management service related issues. Individuals in this position must have a thorough understanding of all of the Bank's products and services, specializing in Commercial and Treasury Management services. In addition, they must possess the ability to manage a variety of tasks and work in a very interactive environment. Must assist with ACH and Remote Deposit exceptions, audits, reports, and other Treasury Management activity as directed. Conduct maintenance for customer files and assist with annual audits and contract implementation as needed. Provide customer service and technical support to the Bank's clients who use Treasury/Cash Management products, such as online banking, Remote Deposit Capture, ACH, Wires, Positive Pay, etc.

Essential Functions

Treasury Management Assistance and Support

• Respond to calls, emails, etc. to provide proactive customer service, product and operational information, training, assistance, and technical support to clients and internal Team Members. Analyze, troubleshoot, submit requests to appropriate individuals, and resolve customer inquiries in a timely manner.
• Facilitate and assist with the updating, maintenance, verification, and review of customer accounts, transactions, and files. Provide support and assistance with annual file reviews, new account setup, contract implementation, training, system issues, and other departmental functions. Ensure that files are up-to-date with contact information, documents, financials, credit and risk ratings, exposure limits, agreements, schedules, etc.
• Retrieve and prepare reports and updates for audits, and exams as required.
• Communicate with Treasury Service and other staff members regularly to ensure that all issues are identified and addressed timely and appropriately.
• Monitor monthly account analysis statements for proper pricing and accuracy.
• Prepare and track Implementation Requests provided to Operations Support
• Ensure accuracy of new client set-ups
• Support On-line banking client questions and facilitate password resets with Ops Support
• Support Remote Deposit Installations and provide on-going client assistance
• Setup ACH company clients into ACH system within Xperience
• Setup ACH company clients into Centrix/PIQS system and Q2 system
• Setup and maintenance Wire company clients within the Q2 system
• Access to Account Level Email Parameter Maintenance in Silverlake Wire menu to add or edit email addresses for wire confirmations.
• Setup Positive Pay clients within Centrix EMTS
• ESI Electronic statement setups for corporate clients

Compliance

• Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.
• Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.
• Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate

Other

• Ability to work scheduled and other needed hours at the designated location(s)
• All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
• Assist other managers or Team Members as needed
• Management or Bank policy may revise, delete, or add responsibility as necessary.

Preferred Qualification Requirements

• Associate's degree or equivalent work experience
• Experience with retail or operational banking
• Tact and pleasantness in dealing with customers and Team Members
• Proficiency with Word, Excel, and PowerPoint.
• Strong time management, organizational, planning, and presentation skills
• Experience in banking operations
• Experience with Treasury Services products, services, and functions
• Preferred experience with new account opening procedures