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Customer Service Representative

Infosys BPM

Job Description

Customer Service Representative

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Tempe, Arizona

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Responsibilities may include but are not limited to:

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  • Experience in order management and customer support, with end-to-end ownership of case resolution
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  • Strong communication and stakeholder management skills, including handling escalations
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  • Familiarity with SAP / Salesforce / MS Office tools
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  • Ability to manage order status, queries, and customer interactions within SLA timelines
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  • A proactive approach to problem-solving and customer satisfaction
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Qualifications

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Basic

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  • High School Diploma or GED Equivalent
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  • At least 1 year of related work experience
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Preferred

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  • Strong attention to detail and process adherence
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  • Customer-focused mindset with the ability to handle complex queries
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Vacancy posted 15 days ago
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