Business Development Director

Business Development Director – Aftermarket ServicesAre you a technical sales leader who knows how to turn an installed customer base into long-term recurring revenue? Have you built aftermarket service programs, driven growth through upgrades and retrofits, and successfully led teams in industrial, energy, refining, or process manufacturing environments?A global industrial manufacturing organization headquartered in Western New York is seeking a Business Development Director – Aftermarket Services to build and lead a growing aftermarket business focused on industrial process equipment and engineered systems. This role offers a competitive salary range of $165,000–$210,000, relocation assistance, bonus potential, and the opportunity to build a strategic growth initiative from the ground up.This is not a maintenance sales role. This leader will be responsible for creating and executing the aftermarket growth strategy for a highly engineered product portfolio, driving revenue through spare parts, upgrades, retrofits, maintenance services, and lifecycle support solutions.The ideal candidate combines a strong technical foundation with commercial leadership experience and understands how to drive growth in industries such as refining, petrochemical, energy, industrial processing, engineered equipment, rotating equipment, heat transfer systems, vacuum systems, or related industrial markets.This is an onsite, in-person role in Batavia, NY.ResponsibilitiesDevelop and execute a comprehensive aftermarket growth strategyIdentify and capture opportunities for retrofits, upgrades, performance improvements, spare parts, and service agreementsAnalyze market trends, customer maintenance cycles, and competitive activityDevelop long-term plans to maximize revenue from the company's installed baseBuild strategies to improve customer retention and increase lifecycle revenueLead and mentor a growing aftermarket business development teamDevelop future sales and business development leaders through coaching and mentorshipDrive accountability, performance, and execution across the commercial organizationCollaborate with regional sales teams to support strategic customer opportunitiesOwn revenue growth, margin performance, forecasting, and pipeline managementDevelop value-based pricing strategies for aftermarket services and upgradesEstablish KPIs and performance metrics tied to growth initiativesBuild forecasting models and monitor business performanceDevelop executive-level relationships with customers and industry stakeholdersPartner with operations, engineering, and service teams to develop customer solutionsRepresent the organization at industry conferences, trade shows, and customer eventsIdentify partnership opportunities with service providers, OEMs, licensors, and industry organizationsQualificationsBachelor's Degree in Engineering (Mechanical, Chemical, Industrial, or related field) requiredMBA preferred10+ years of experience in business development, aftermarket sales, industrial sales, or commercial leadershipExperience within industrial equipment, process systems, energy, refining, petrochemical, heat transfer, vacuum systems, rotating equipment, or similar industries strongly preferredProven track record growing aftermarket, service, spare parts, or lifecycle revenue streamsExperience leading and developing sales or business development teamsStrong technical aptitude and ability to translate engineering concepts into commercial opportunitiesExcellent communication, leadership, negotiation, and relationship-building skillsExperience developing growth strategies and executing within complex industrial marketsWhat Makes Someone Successful in This RoleHighly driven and results-orientedStrong technical credibility with customers and internal teamsAble to challenge the status quo and drive positive organizational changeBuilds trust quickly while maintaining accountabilityComfortable making decisions and moving with urgencyStrong mentor who develops future leadersBalances strategic thinking with hands-on executionNaturally curious, analytical, and commercially focusedCompensation & BenefitsBase salary: $165,000–$210,000Performance-based bonus opportunityRelocation assistance availableComprehensive healthcare benefitsRetirement savings programPaid time off and holidaysCareer advancement opportunities within a growing global organizationOpportunity to build and shape a newly developing business segmentSchedule & LocationFull-time positionBased in Batavia, NYRelocation assistance availableApproximately 50% travel or lessDomestic and occasional international travel as neededThe advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. Communication is key – to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.#INDSBHIGH