Collections Specialist

Collections Specialist Requisition Number: View phone number on click.appcast.io Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&M is looking for a Collections Specialist to support company-wide collection efforts from our headquarters in Raleigh, North Carolina. This hybrid position offers the best of both worlds: collaborative in-office time with our Finance team and the flexibility of remote work. At S&M, we have a history of delivering innovative geotechnical, civil, environmental, and construction material testing for over 50 years. Over the decades, we have grown into a trusted partner for clients across various industries, including transportation, energy, water, waste management, education, government, commercial, industrial, and more. Our commitment to technical excellence and integrity has established us as a leader in our field. Why Work at S&M? Career Growth: We invest in your success with mentorship, training, and leadership opportunities. Exciting Projects: Big or small, simple or complex, we do it all. Our projects are as diverse as they are exciting, so every day brings something new. Supportive Culture: Collaboration, respect, and positivity fuel our team environment. Flexibility: Work-life balance matters to us, helping you thrive inside and outside the office. Community Impact: Your work will directly improve the communities where we live, work, and play. About The Role: As a Collections Specialist, you will play a critical support role in ensuring the company's financial health by managing and pursuing collections for past-due invoices. Your experience in customer service, organization, and attention to detail will directly impact the efficiency of our accounts receivable process. This position requires strong interpersonal skills to collaborate with Operations, Shared Services, and clients, while maintaining professionalism in challenging situations. By leveraging your ability to communicate effectively and stay organized, you will help accelerate collections, improve cash flow, and support the overall success of the company. Pursue Collections: Contact clients regarding past-due invoices in alignment with contract terms and collaborate with project managers to resolve issues. Document Efforts: Accurately record all collection activities and client interactions in the Credit and Collections module in AEC360 for transparency and tracking. Follow Up Consistently: Maintain regular communication with project managers and clients until overdue invoices are paid. Provide Backup Support: Assist with daily cash receipt processing and monitoring of the AR mailbox. Escalate Accounts: Identify and accelerate collection efforts for clients with excessive past-due balances. About You: You have a High School Diploma or GED You have an Associate degree in accounting, a plus, OR equivalent combination of education and experience You have a minimum of 3 years of customer service and collections experience You have good organization and data entry skills with minimal errors You have a general understanding of the double-entry record-keeping system You have basic knowledge of Microsoft Office Grow With Us: At S&M, your career growth matters. You'll receive professional training, work on exciting projects, and be part of a company that truly invests in its people. This is more than a job; it's a chance to build a long-term career in the engineering and construction industry. S&M provides a comprehensive benefits package to support you and your family, as well as career development resources. Come grow and thrive with us at S&M! Medical, Dental & Vision Plans with HSA and FSA options 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution 401(k) Retirement Plan Paid Holidays and Paid Time Off (PTO) - with rollover options Paid Maternity/Parental Leave Employee Recognition Program Credential Incentive Program Tuition Reimbursement Company Vehicle with Fuel Card for Project-Based Work $2,000 Referral Bonuses & More! Join us at S&M! This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&M reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted. #J-18808-Ljbffr