Sr. Manager, Product Management - AP & Legal

About the Role
Gap Inc's Global Technology Services (GTS) organization provides technology strategy and delivery for every function in the company. Within GTS, Enterprise Journey is the Product Management team that partners with corporate functions-HR, Finance, Legal, Asset Protection, and others-to turn business needs into technology outcomes.

This Sr. Manager role is the dedicated GTS Product Management partner for key corporate domains:
• Asset Protection: a large organization that safeguards millions in annual retail loss across 2,500+ stores through loss prevention, investigations, physical security, and crisis management. Technology is a force multiplier for a lean field operation.
• Legal: a department managing across commercial contracts, compliance, employment law, IP, and privacy. Legal technology is early-stage, with significant automation opportunities in contract lifecycle, matter management, and compliance.

These domains have historically operated with limited GTS product management partnership, and the function is still maturing. You'll inherit early-stage discovery work and some established stakeholder relationships, but the roadmaps, operating rhythms, and technology strategies are yours to build. Success looks like business leaders actively pulling you into decisions because you've earned credibility in their domain.

You'll report to a Director of Product Management who provides strategic context, portfolio coordination, and escalation paths. You'll also coordinate with engineering, architecture, office of AI and more working on initiatives in your domain areas. What You'll Do

Build Business Partnerships

Develop trusted, working relationships with leaders in Asset Protection, Legal, and GTS. Learn their business before proposing technology solutions.
Establish GTS product management as a valued partner in organizations that have operated self-sufficiently. Different domains require different approaches-AP is operational, Legal is risk-conscious, and GTS is technically sophisticated.
Represent the portfolio in stakeholder meetings, planning sessions, and cross-functional forums as the operational lead for these domains.
Discover and Map Opportunities

Lead business discovery across all domains: identify pain points, map capabilities to systems, assess technology maturity, and build the business case.
In Asset Protection, advance technology architecture from discovery into roadmap-case management, RFID, video intelligence, and field technology integration.
In Legal, complete landscape discovery and identify automation opportunities in contract lifecycle management, compliance workflows, and matter management.
Evaluate where AI and automation create real value across your domains-and where they're premature.
Deliver Outcomes

Own delivery outcomes for technology initiatives in your domains, partnering with engineering and offshore delivery teams.
Hold delivery partners accountable to business results, not just project completion.
Identify cross-domain opportunities, particularly where governance, risk, and compliance (GRC) capabilities span multiple organizations.
Who You Are

Business Relationship Builder: You've built GTS/IT partnerships with business organizations that didn't start out wanting one. You know how to earn trust by learning the business first and proposing technology second. You're comfortable being the first product person in the room. You have strong communication skills - able to articulate product vision and trade-offs to both executive and technical audiences.
Enterprise Domain Breadth: 5+ years in enterprise product management or business analysis spanning multiple corporate functions. You don't need deep expertise in asset protection or legal operations specifically - you need the ability to learn complex domains quickly and ask the right questions. Experience with agile product development and enterprise platforms.
Discovery Orientation: You lead with curiosity, not solutions. You've done capability mapping, technology assessments, or business architecture work. You know how to document what exists, identify what's missing, and build a case for investment.
Political Awareness: You understand that "self-sufficient" organizations became that way for a reason. You don't walk in assuming they need to be rescued. You respect their expertise while demonstrating what product management adds.
AI Fluency: You use LLMs and AI tools as a daily working accelerator - structuring complex analysis, drafting stakeholder communications, building knowledge systems, and evaluating where AI capabilities create genuine value for business operations. Across three domains in early discovery, the ability to move fast with AI-assisted research and synthesis is a force multiplier.
Operational Tempo: Three domains, concurrent discovery, active delivery. You self-prioritize, communicate trade-offs, and stay effective without perfect clarity on every front simultaneously.
Strongly Preferred

Experience in any combination of: asset protection/loss prevention, legal operations, GRC, or corporate security technology.
ServiceNow experience (ITSM, CSM, or security operations modules).
Retail, CPG, or large multi-site enterprise background.
Experience working with offshore delivery models.