Scheduling Coordinator

Scheduling Coordinator

CentraState Medical Center is currently seeking a Scheduling Coordinator to support its Physical Therapy department. This role involves registering and scheduling patients in accordance with established procedures, pre-screening patients to determine accurate financial responsibilities, securing all legal consents and insurance information, assigning patient rooms based on established criteria, verifying insurance coverage, coordinating with Outcomes Managers, and obtaining pre-certification authorization as appropriate.

Responsibilities

Accurately registers each account following all departmental procedures to ensure compliance with State and Federal regulations.

Obtains and determines the coordination of benefits and accurately inputs into the computer software system following industry standards and departmental procedure.

Clearly documents all communication with patients, family members and physicians. Documents any exceptions to standard procedure.

Follows federal and state standards and complies with all regulations including accurate completion the MSP form and DOBI consent.

Accurately utilizes Imaging system by scanning all paperwork into correct document and folder during registration, scheduling and verification process.

Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.

Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.

Takes the initiative in contacting patients that have been scheduled by ancillary departments to obtain accurate pre registration information.

Files all charts and paperwork in appropriate areas as time permits.

Makes complete and appropriate notations on appointments not scheduled/pre-registered by patients and places all information on such in appropriate pre-registration folder for later follow-up.

Answers all calls in a professional and courteous manner, taking any action necessary to ensure the callers needs have been met.

Accurately schedules patient appointments for ancillary services. Obtains all information required by the various departments and enters into the scheduling system.

Communicates with patients clearly and professionally to accurately provide preps for all tests, making sure instructions are understood by patient, as well as documenting providing directions and insurance guidelines. Documents communication with patients as needed.

Clearly documents in computer system all communication with patients and/or family members.

Readily communicates with ancillary departments to ensure accuracy in appointments scheduled. Calls departments directly with questions regarding specific tests, preps or last minute cancellations.

Documents communication with departments in appropriate patient charts.

Maintains productivity within guidelines set by department.

Qualifications

High school diploma or equivalent.

Hospital experience in registration preferred.

Hospital experience in billing preferred.

Knowledge of medical terminology.

Strong customer service skills.