Collections Specialist

Collections SpecialistWe are seeking a motivated, detail-oriented, and proactive Collections Specialist to manage outstanding accounts receivable and support timely collections across a diverse portfolio of clients and industries. This role is responsible for analyzing account activity, conducting consistent follow-up, resolving payment issues, and maintaining professional customer relationships while helping minimize financial risk exposure.Key ResponsibilitiesContact past-due customers by phone, email, and written correspondence to secure payment arrangements and resolve delinquent accounts.Investigate and resolve complex accounts requiring detailed research, analysis, and follow-up.Build and maintain professional customer relationships while delivering excellent service.Accurately document collection activity, account updates, customer communications, and payment arrangements in internal systems.Monitor account aging reports and identify accounts requiring escalated follow-up or additional action.Manage a high volume of accounts while maintaining accuracy, attention to detail, and timely follow-through.Analyze customer situations and make informed decisions regarding collection strategies and risk mitigation.Prepare and provide regular collections updates, status reports, and account summaries to management.Collaborate with internal departments to resolve account discrepancies and customer issues efficiently.Assist with mentoring, coaching, or training junior team members as needed.Qualifications & SkillsPrevious experience in collections, accounts receivable, customer account management, or a related field preferred.Strong verbal and written communication skills with the ability to handle customer conversations professionally.Excellent organizational, time management, and multitasking abilities.Ability to work independently, prioritize workload, and make sound decisions in a fast-paced environment.Strong attention to detail, analytical thinking, and problem-solving skills.Proficiency in Microsoft Office and the ability to navigate multiple systems simultaneously.Professional, customer-service-oriented demeanor with strong follow-up skills.Experience in handling commercial or B2B collections.Experience working in financial services, factoring, or a similar business environment is a plus.Ability to manage sensitive customer interactions with professionalism, urgency, and discretion. Graham Personnel Services