Assistant General Manager

Company Overview Pizza Ranch® Inc. began as a single restaurant in Hull, Iowa, in 1981 and has since grown into a leading fast-casual franchise with over 200 locations across fifteen states. Known for our legendary pizza, crispy chicken, fresh salad bar, and delicious dessert buffet, we offer an exceptional dining experience through dine-in, takeout, and delivery services. At Pizza Ranch, we are driven by a powerful mission: "To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives." If you are a passionate leader who thrives in a fast-paced environment, values community impact, and excels in delivering exceptional guest experiences, we want you to join our team! Position Summary The Assistant General Manager (AGM) plays a vital role in the restaurant’s success, supporting the General Manager in daily operations, team leadership, and guest satisfaction. This role is perfect for someone who is passionate about hospitality, team development, and business operations. As an AGM, you will: Support & Lead: Assist in building and developing a high-performing team that consistently delivers legendary guest experiences. Ensure Operational Excellence: Help oversee restaurant operations, ensuring high food quality, exceptional service, and a welcoming environment. Enhance the Guest Experience: Utilize guest feedback and Qualtrics data to drive continuous improvement in service and satisfaction. Drive Business Success: Work alongside the General Manager to control food and labor costs while maximizing sales and profitability. Foster a Positive Team Culture: Support and motivate employees, promoting teamwork, accountability, and growth. Be a Community Leader: Represent Pizza Ranch as a trusted community partner, fostering relationships and giving back locally. This is a full-time position that requires availability during evenings and weekends. Key Responsibilities (but are not limited to) While every day brings new challenges, the core responsibilities of the AGM include: Guest Satisfaction Ensure each guest receives a legendary dining experience. Handle guest feedback with professionalism and a problem-solving approach. Maintain high standards in food quality, cleanliness, and service. Assist in community engagement efforts to strengthen Pizza Ranch’s presence locally. Business & Financial Management Support sales growth and profitability through effective operations management. Help monitor and manage food, labor, and operational costs. Assist in controlling costs related to food, labor, and operations. Team Leadership & Development Assist in recruiting, training, and developing team members. Set clear expectations and provide regular coaching and feedback. Lead by example, fostering a team-oriented, positive work environment. Operational Excellence Maintain compliance with health, safety, and brand standards. Oversee daily operational procedures to maintain efficiency. Ensure proper inventory management and cost control. Qualifications, Skills, and/or Competencies: Passion for leading and developing people Must have and maintain a valid driver's license Proven record of management, communication, and organizational skills The ability to prioritize multiple situations Effective communicator and listener with good oral and written communication skills Restaurant management experience, preferred Proficient in basic computer skills High School graduate or equivalent education Possess business acumen Why Join Pizza Ranch? Competitive Pay & Bonus Potential Leadership Growth Positive & Family-Oriented Culture Impact Your Community #J-18808-Ljbffr Pizza Ranch - Springfield