Operations Manager

Operations ManagerXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Operations Manager is responsible for overseeing the entire operational management system within the organization. This role involves developing and implementing operational policies and procedures, managing a team of operational professionals, and ensuring that operations meet or exceed customer expectations. The Operations Manager conducts regular audits, reviews operational performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing operational documentation, ensuring compliance with industry standards and regulations, and reporting on operational performance to senior leadership.Responsibilities:Strategic PlanningCreate and implement long-term business strategiesDevelop and monitor budgets and financial plansAnalyze market trends and make recommendations for improvementProject ManagementOversee project timelines and ensure deadlines are metCoordinate with different departments to ensure smooth project executionIdentify and resolve any project issues or conflictsSupply Chain ManagementManage inventory levels and ensure timely delivery of goodsNegotiate contracts with suppliers and vendorsMonitor and analyze supply chain processes for efficiency and cost-effectivenessQuality ControlDevelop and enforce quality control proceduresConduct regular audits to ensure compliance with standardsAddress any quality issues and implement corrective actionsRisk ManagementIdentify potential risks and develop contingency plansEnsure compliance with health and safety regulationsMonitor and address any legal or regulatory issuesCustomer ServiceDevelop and maintain positive relationships with clientsAddress any customer complaints or concernsImplement strategies to improve customer satisfactionData Analysis and ReportingTrack and analyze key performance indicatorsGenerate reports on operations and present to upper managementUse data to identify areas for improvement and make recommendationsTeam ManagementLead and manage a team, providing guidance, feedback, and supportSet goals and KPIs for team members and monitor performanceFoster a positive and collaborative work environmentDevelop and implement training programs to keep team members updated on trends and strategiesHigh Impact Behaviors:Strategic Decision MakingEffective CommunicationFostering Team GrowthQualifications:Bachelor's in Business Administration, Supply Chain Management, or related field, with at least 5 years experience, with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.Proven experience in import/export operations with significant supervisory experience.Expert level understanding of advanced failure analysis techniques.Strong problem-solving and analytical skills to identify issues and develop effective solutions.Excellent verbal and written communication skills to report findings and make recommendations.Strong analytical skills to interpret complex data and translate it into actionable insights.Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.Experience with digital marketing strategies, including SEO, PPC, and SEM campaigns.Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.A strategic thinker with a test and learn approach to marketing efforts and process improvements.Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.