Operations Support Engineer

Operations Support Engineer

MACH is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. MACH creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.

Collaboration and innovation are at MACH's core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:

• Open collaboration
• Driving innovation
• Customer commitment
• Growth mindset
• Deliver results

A Day in the Life of an Operations Support Engineer:

The candidate will analyze and manage incidents identified either through standard monitoring or external customer requests, following the company's established processes.

So, how are we going to keep you busy?

• Responding to customer requests through the ticketing system or email.
• Monitoring the organization's infrastructure and applications using monitoring tools and email notifications.
• Providing first-level support by acknowledging and addressing customer requests.
• Timely escalating alarms and issues to the next level of support.
• Generating reports and keeping stakeholders updated with relevant information.

What will make you eligible for this role?

Bachelor of Engineering in Electronics or Computer Engineering (or) Bachelor of Computer Applications

Experience, that will be an advantage:

0-1 year of relevant experience in telecom/IT industry.

What will make you the best-fit for this role?

Linux – Basic/Intermediate Level (CLI)

SQL – Intermediate Level

Knowledge of Database– SQL, ORACLE

Basic Knowledge of Telecom (GSM, Mobile Networks)

0-1 year experience as a Tier 1/Tier 2 support engineer

Basic Operating system, MS Office Application knowledge.

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.