Customer Service Specialist (Ecommerce) (Remote)
VASL
Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview: We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat
- Assist with orders, shipping, returns, and product questions
- Manage shipments using ShipStation
- Troubleshoot delivery issues and order errors
- Process refunds, replacements, and updates
- Answer reviews
- AI & Automation (Key Part of Role)
- Identify repetitive customer questions and patterns
- Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
- Create and refine response templates and knowledge base content
- Train and improve AI responses to match brand voice
- Monitor performance and suggest improvements to reduce support volume
Requirements:
- 13 years of eCommerce customer service experience
- Must be proficient in ShipStation
- Strong written and verbal communication skills
- Comfortable handling both calls and high-volume email support
- Interest or experience in AI tools, automation, or process improvement
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist (Ecommerce) (Remote) in United States vacancy
$15 per hour
...Customer Service Specialist Thank you for your interest in joining our team! QVC Group, Inc. is a... ...via social platforms, streaming apps, ecommerce sites and TV channels, making every screen... ...inbound customer calls. They work remotely to assist customers with their orders...Remote workFull timeLocal areaWork from homeWorldwideMonday to FridayShift workWeekday work- ...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information...Remote workWork from homeFlexible hours
Ezarly
New York, NY6 days ago - ...Start To Finish Consulting GmbH sucht einen Customer Service & Sales Specialist für ein führendes E-Commerce Unternehmen in der KFZ-Branche. In dieser... ...relevante Erfahrung sind notwendig. Der Job ist 100% remote und erfordert Kommunikationsstärke auf Deutsch. Sie profitieren...Remote work
Start To Finish Consulting GmbH
New York, NY1 day ago - ...A growing eCommerce company is hiring a Customer Service Representative to join their remote Customer Experience team. In this role, you will manage inquiries via Freshdesk and conduct outbound calls to enhance customer satisfaction. The ideal candidate should have at...Remote workFull time
Pearl West
New York, NY6 days ago $50k - $60k
...A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000–$60,000/year, along with health benefits and a flexible work environment. Responsibilities...Remote workFull timeFlexible hoursSchool Result
New York, NY6 days ago- ...automate and streamline their customer interactions, lead handling,... ...are seeking dedicated Customer Service Representatives (CSRs) with a... ...component Experience in eCommerce environments strongly preferred... ...Comfortable working independently in a remote setting #J-18808-Ljbffr...Remote work
Paired Inc
New York, NY1 day ago - ...VASL is seeking a Customer Service Specialist (Ecommerce) to provide exceptional customer support while implementing AI tools for process automation. This full-time remote position involves responding to inquiries, managing orders, and training AI for improved customer...Remote workFull time
VASL
San Francisco, CA1 day ago - ...Delivering exceptional customer service, the full-time remote Customer Service Agent will act as the first point of contact for ecommerce and retail inquiries, ensuring a best-in-class experience through effective communication and product knowledge. Key responsibilities...Remote workFull timeShift workWeekend workAfternoon shift
Virtual Vocations Inc
United States1 day ago - ..., and seasonal presentations Support eCommerce execution, including SKU setup, pricing,... ...Benefits: Includes health and well-being services Retirement Planning: 401(k) match and... ...and Summer Flex Friday Flex Work: 1 remote day per week and flexible Work-From-Anywhere...Remote workSummer workSeasonal workWork at officeFlexible hours1 day per week
Fossil
New York, NY1 day ago - ...PART-TIME REMOTE Position: Customer Service Representative Type of Contract: Independent Contractor Working Hours: 15–20 hours/week Work from any corner of the world and be a part of the #remoteworkrevolution!! About the Company A leading clean beauty brand committed to...Remote workContract workPart timeFor contractorsWeekend work
Activate Talent
New York, NY1 day ago $600 - $800 per month
...Location: Remote (Philippines) Compensation: $600-$800/month Working Schedule: Tuesday... ...Group PearlWestGroup is a fast‑growing eCommerce investment and operating company that... ...and operational excellence. We’re hiring Customer Service Representative to join our Customer...Remote workFull timeContract workShift workPearl West
New York, NY1 day ago- Schroeder & Tremayne, Inc. is seeking a Customer Service Specialist focused on eCommerce support in St. Louis, MO. This full-time role involves responding to customer inquiries, assisting with order-related challenges, and ensuring a positive customer experience. The ideal...Remote jobFull time
- ...At Hiry, we connect fast-growing DTC & eCommerce brands with high-performing marketing, creative... ...before booking Work closely with Customer Success + Interview Managers to align daily... ...high-performance outreach systems Fully remote with structured routines and clear...Remote workWorldwide
Hiry Agency
New York, NY1 day ago - ...Your Role at a Glance Engage with eCommerce founders to introduce Wayflyer and qualify... ...counterpart Build trust with our customers, acting as a Co-founder to ensure mutually... ...From Abroad! Enjoy the freedom to work remotely from anywhere in the world for up to 60...Remote workWork at officeWorldwideFlexible hours3 days per week
Wayflyer
United States4 days ago $150 per hour
...identify and engage mid-sized businesses, particularly within the ecommerce and fintech sectors, who can benefit from OpsArmy's... ...to grow into a closing sales role. ~ Ability to thrive in a remote work setting and effectively manage time across diverse geographical...Remote workFull timeContract workMonday to FridayOpsArmy
United States2 days ago$80k - $120k
...Representative (SDR) Santa Barbara, CA (Hybrid) or Remote About ShipHawk ShipHawk is the operating system for modern eCommerce operations-combining warehouse management (... ...faster, reduce costs, and deliver better customer experiences. We're growing quickly and...Remote workLocal areaFlexible hoursShipHawk
United States4 days ago- ...SDR Manager Remote- US What Do We Do? Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business... ...a plus. Our Values We Are Customer Obsessed : From our mission to every detailed...Remote work
Triple Whale
United States3 days ago - Customer Service Specialist (eCommerce Support) Location: St. Louis, MO Position Status: Full Time About Us Schroeder & Tremayne, Inc. is a fast... ...in the office Monday through Thursday. Fridays we work remotely. Schroeder & Tremayne, Inc. is committed to promoting...Remote workFull timeWork at officeMonday to Thursday
- ...Customer Service Loan Specialist The QC Holdings E-commerce Department is seeking remote customer service professionals to fill the position of Customer Service Loan Specialist. This is a full-time opportunity with bonus potential. This position will secure, verify,...Remote workFull timeTemporary workImmediate start
QC Holdings-LendNation
United States4 days ago - ...the top of the funnel, engage fast-moving ecommerce brands, and help fuel a high-growth... ...A leading provider of Amazon growth services. They help brands optimize advertising,... ...success. Location: Latin America - Fully Remote Day to Day Responsibilities Follow...Remote workFlexible hours
$55k - $60k
...Prospecting & Research: Put on your detective hat. You’ll research ecommerce industries, fast‑growing DTC brands, and key decision‑makers to... ...ambiguity and able to work almost entirely autonomously in a remote setup. Agency Pace: A fast learner who is quick on their feet...Remote workSummer workLocal areaWork from homeFlexible hoursNight shiftLevitate Foundry
Austin, TX1 day ago- ...profitability-focused software toolingempowering eCommerce merchants to grow faster while staying... ...potential into AE, Partnerships, or Customer Success. What You'll Do: Outbound... ...vision insurance Flexible PTO and remote-friendly setup Career development support...Remote workDaily paidFlexible hours
$80k - $105k
...marketing teams to engage the biggest names in ecommerce and retail to help them turn one-time... ...transactions into profitable recurring customer relationships. We offer flexible... ...flexible work arrangements, including fully remote work (US only), and an annual personal development...Remote workFull timeFlexible hours- ...response email marketing agency helping ecommerce brands turn email into serious revenue.... ...Brief copywriters, designers, and Klaviyo specialists with clear direction Review email... ...over client outcomes You will join a remote global team that rewards skill, speed, and...Remote work
Shadow Light Studios
United States4 days ago - ...Description Job Description Tech Support / Customer Service Representative Full-Time • In-Person... ...• 40 Hours Per Week Fast-growing eCommerce wellness brand specializing in premium... ...THIS IS AN IN-PERSON POSITION ONLY. Remote or hybrid work is not available....Remote workHourly payFull time
Ecommerce Retail Company
Garden Grove, CA19 days ago - ...QVC, Inc. is seeking a Customer Service Specialist to work full time from home. This role involves managing high volume inbound inquiries, assisting customers with various tasks, and personalizing each interaction. Successful candidates will have over 12 months of service...Remote workFull timeWork from home
QVC
New York, NY3 days ago - ...A customer-focused organization is seeking a motivated and experienced individual for a full-time remote customer service position. You'll manage inquiries effectively, resolve issues with empathy, and provide product support. Ideal candidates possess strong communication...Remote workFull timeWork from home
Puttshack
Tampa, FL3 days ago - A telecommunications company is looking for an Outbound Call Center - Pre-Sales Agent to join their remote team. The role involves contacting prospective customers, qualifying leads, and supporting the sales pipeline. Ideal candidates should possess excellent verbal communication...Remote jobFull time
- .... This position offers the opportunity to work from home, providing outstanding service and product knowledge. The role includes distributing benefit enrollment materials, handling customer service calls, and responding to client coverage requests. Employees will receive...Remote workWork from home
Spade Recruiting
Alameda, CA22 hours ago - ...payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI... ...team by reviewing records, following up with customers, and submitting paperwork related to their cases and support via remote session. Maintain accurate records of all...Remote workFull timeInternshipFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Specialist (Ecommerce) (Remote). Be the first to apply!
Related searches
- customer service associate remote United States
- customer service logistics specialist United States
- client care specialist United States
- card services representative United States
- patient customer service representative United States
- participant services representative United States
- logistics customer service representative United States
- customer training specialist United States
- airport customer experience specialist United States
- customer success associate United States