Sales Support Compliance Manager (FTC - 18 Months)

Job Title : Sales Administration Compliance Manager (FTC - 18 Months) Location : Harrogate Salary : £45,000 - £50,000 per annum + Bonus Hours : Monday - Friday, 8:30 am - 5:30 pm An excellent opportunity has arisen for an experienced Sales Administration Compliance Manager to join a fast paced, regulated services environment on an 18 month fixed term contract. This is a pivotal role responsible for leading the Sales Administration function, ensuring operational excellence, robust compliance and consistently high levels of service. You will play a key part in driving performance, improving processes and supporting both team and business success. Key Responsibilities of Sales Administration Compliance Manager Lead and oversee the day to day operations of the Sales Administration team Ensure delivery of accurate, efficient and customer focused administrative support Monitor, analyse and report on KPIs, performance metrics and service levels Coach, develop and motivate team members to achieve individual and team targetsEnsure full compliance with FCA regulations, internal policies and control frameworks Manage escalations and resolve complex customer, lender or operational issues Build and maintain strong relationships with internal stakeholders and lender partners Identify, lead and implement process improvements to enhance efficiency and reduce errors Support high standards of customer service to drive satisfaction and repeat business Provide accurate MI and performance reporting to senior management Support training, onboarding and ongoing development of the team Skills & Experience Experience in a similar role required Strong leadership skills with proven ability to coach and develop teams Excellent organisational and problem solving abilities Strong communication and stakeholder management skills High attention to detail with a process driven approach Confident working in a fast paced, KPI led environment Strong IT literacy including CRM and reporting systems Proactive, positive and results focused mindset This is a fantastic opportunity to join a professional, high performing environment in a key leadership role. You'll have the chance to make a real impact on both team performance and wider business outcomes over the duration of the contract. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. #J-18808-Ljbffr Impression recruitment