Banquet Manager

Full-time

Accor Hotels

FAIRMONT
Company Description

Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

Job Description

Position Overview
The Banquet Manager is responsible for supporting the Director of Banquets in the management and daily operation of the Banquet Department in accordance with Fairmont New Orleans standards. This position plays a key role in executing exceptional banquet and event experiences while supporting the Director of Banquets with team leadership, event planning, staffing, training, and day-to-day operations.
The Banquet Manager is a hands-on leader who works closely with the Director of Banquets, Catering and Conference Services, Culinary, Stewarding, and other hotel departments to ensure seamless event execution and exceptional guest service.
Responsibilities:
Support the Director of Banquets in overseeing the daily operations of the Banquet Department
Assist the Director of Banquets in implementing and maintaining departmental service standards, policies, procedures, and operating practices
Lead banquet operations during assigned events and shifts, ensuring service is executed efficiently and according to Fairmont standards
Serve as a visible leader on the floor, providing direction and hands-on support to banquet colleagues throughout events
Maintain complete knowledge of banquet menus, food and beverage offerings, service styles, event setups, and function specifications
Review Banquet Event Orders (BEOs) and function sheets to ensure all event details, guarantees, timing, VIPs, special requests, and setup requirements are understood and executed accurately
Work closely with Catering and Conference Services, Culinary, Stewarding, Engineering, Housekeeping, and other departments to ensure successful event execution
Inspect function rooms and event spaces prior to service to ensure proper cleanliness, setup, equipment, lighting, temperature, and overall presentation
Conduct pre-function meetings with banquet colleagues and Culinary to review event details, service expectations, special requests, and assignments
Assign stations, side work, and responsibilities to banquet colleagues based on event requirements and staffing levels
Monitor service throughout each function and provide coaching, direction, and hands-on support as needed
Anticipate guest needs and respond promptly and professionally to requests
Maintain positive guest relations and ensure a personalized and memorable guest experience
Address and resolve guest concerns and service issues promptly, escalating significant concerns to the Director of Banquets or appropriate leadership
Maintain awareness of VIP guests, group requirements, special arrangements, and other important event details
Ensure proper food and beverage presentation, service timing, quality, and portion standards are maintained
Maintain complete knowledge of wines, spirits, beer, and non-alcoholic beverage selections offered by the hotel
Ensure compliance with all applicable state and local alcohol regulations and responsible alcohol service standards
Monitor banquet work areas for cleanliness, sanitation, organization, and compliance with hotel and health regulations
Ensure compliance with Fairmont standards, LQA, EcoSure, and applicable health and safety requirements
Monitor banquet supplies, equipment, linen, and other operational needs and communicate shortages or maintenance concerns to the Director of Banquets
Assist with maintaining appropriate par levels and completing requisitions as needed
Assist with the organization, cleanliness, and proper maintenance of banquet storage areas
Support the Director of Banquets with staffing schedules and adjustments based on business levels, event requirements, and labor needs
Monitor colleague attendance, punctuality, breaks, and assignments and communicate concerns to the Director of Banquets
Assist with onboarding, training, coaching, and development of banquet colleagues
Promote teamwork, accountability, and a positive colleague's experience within the department
Assist the Director of Banquets with reviewing banquet revenue, billing, and operational information and communicate discrepancies as appropriate
Support the Director of Banquets in monitoring departmental revenue, labor, and expenses in relation to budget
Assist with ensuring accurate and timely completion of banquet reports and administrative responsibilities
Maintain knowledge of hotel facilities, services, dining outlets, meeting and event spaces, and local attractions to effectively respond to guest inquiries
Ensure proper care, maintenance, and use of banquet equipment and supplies
Communicate clearly and effectively with guests, colleagues, and hotel leadership
Act as a departmental leader in the absence of the Director of Banquets when assigned
Provide operational coverage and leadership for banquet events as directed by the Director of Banquets
Assist the Director of Banquets with pre-opening initiatives, including the development of banquet procedures, training programs, service standards, event setups, and operational processes for Fairmont New Orleans
Perform other duties and responsibilities as assigned by the Director of Banquets or hotel leadership
Qualifications

Minimum of 2-3 years of Food & Beverage, Banquet, Catering, or Conference Services experience, preferably in a luxury or upper-upscale hotel
Previous supervisory or leadership experience in a banquet or events environment preferred
College degree in Hotel Management, Hospitality, Restaurant Management, or a related field preferred
Previous food and beverage or culinary training preferred
Previous guest relations or luxury service training preferred
Food handler and responsible alcohol service certification required as applicable
Previous experience with hotel Point of Sale Systems
Proficiency in Microsoft Office and general computer applications
Strong knowledge of banquet service styles, event setups, and food and beverage operations
Ability to read and interpret Banquet Event Orders and function sheets accurately
Knowledge of staffing requirements for various types of banquet functions
Strong communication, organization, and problem-solving skills
Ability to provide clear and effective written and verbal direction
Ability to work well under pressure and effectively manage multiple priorities
Strong guest service orientation with a passion for luxury hospitality
Ability to lead by example and motivate colleagues to achieve service excellence
Familiarity with food and beverage cost controls preferred
Fluency in a second language, particularly Spanish, is an asset
Ability to work on a flexible schedule, including evenings, weekends, holidays, and varying event schedules
Ability to stand, walk, bend, lift, and remain active for extended periods throughout the workday
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply

Vacancy posted 18 hours ago

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