Patient Relations Advisor
Parkland Community Health Plan
- # Patient Relations AdvisorApplylocations: Main Hospital Bldg - 1st Flrtime type: Full timeposted on: Posted Todayjob requisition id: 987214**PRIMARY PURPOSE**Serve as an institutional ambassador charged with the solicitation, reception, management, and timely resolution of visitor and patient feedback, to include complaints, grievances, compliments and suggestions.**MINIMUM SPECIFICATIONS****Education*** Must have a Bachelors degree in health care, business or related field, or have it completed within 24 months of hire date.* Prefer a Masters degree in health care or related field.**Experience*** Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession.* Prefer five (5) years of experience working in a health care environment, or related field, with three (3) working in advocacy.* Experience in complaint management, mediation, conflict negotiation, data management, interpersonal communication, and crisis intervention strongly preferred.**Certification/Registration/Licensure*** Certified Patient Experience Professional (CPXP) designation is preferred.**Skills or Special Abilities*** Must have knowledge and be able to support the hospitals mission, philosophy, values and vision.* Must have excellent interpersonal relationship skills including communication (oral and written).* Must have excellent customer service intuition and skills.* Must have keen analytical and problem-solving skills.* Must demonstrate ability to empathize and relate to individuals of diverse backgrounds.* Must be a diplomatic communicator with the ability to interact with staff and clients in an objective, non-judgmental manner.* Must be able to de-escalate emotionally charged situations, and also maintain own composure in emotionally charged and/or stressful situations.* Must be able to effectively represent clients and maintain confidentiality in all circumstances.* Must be capable of analyzing data in the development of resources and tools for departmental customers.* Must be able to meet deadlines in a fast-paced environment.* Must be able to work both independently and as a team member and/or leader.* Must be able to handle stressful situations in a professional and empathetic manner.* Must be able to demonstrate basic computer skills.**Responsibilities*** In partnership with relevant and appropriate senior leaders and/or managers, manages ownership of complaints, and grievances to from inception to resolution. Leads thorough investigation of complaints and grievances on matters that are that are often complex, highly sensitive, and that require well developed analytical skills and extensive follow-up.* Writes response letters to grievances in accordance with regulatory guidelines.* Uses critical thinking skills to be able to quickly and thoroughly address patient feedback in accordance with organizational procedures and regulatory guidelines.* Serves as a consultant to health system staff on patient and/or visitor complaints requiring immediate attention.* Maintains compliance with CMS regulatory requirements for management and closure of complaints and grievances.* Serves as a role model and leader in the support a patient/customer focused culture.* Assists in the interpretation of patient complaint and grievance data for clinical partners.* Day-to-day usage and execution of the steps of the complaint management system(s) to ensure the effective and efficient tracking of all patient complaint activity.* Liaises with assigned patient care areas, serving as a resource for regulatory and practice standards related to the management of complaints and grievances.* Utilizes customer post feedback and trends to facilitate system improvements to better meet the consumers needs and shares this information with the local departments on a routine basis. Utilize findings from complaint and grievance investigations to make recommendations for identified service or operational changes.* Serves as committee representative for assigned areas as warranted.* Using appropriate data and reports, monitors healthcare complaint and grievance market/site climate and identify any patterns or trends in patient relations activity to propose solutions to address.* Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. Assists with special projects or other duties as assigned, including, but not limited to assisting in development of policies and procedures for the department and organization.* Participates in the identification of candidates for possible inclusion on patient advisory council(s).* In line with budgetary constraints and maintaining fiscal responsibility, reviews requests and makes determinations related to the provision of service recovery items to patients and guests.* Provides technical and practical training to hospital and clinic employees on use of complaint management and patient relations resources.**Job Accountabilities*** Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.* Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.* Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
- J-18808-Ljbffr Parkland Community Health Plan
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Relations Advisor in Dallas, TX vacancy
- ...Location: Parkland Support Serv Bldg A Primary Purpose The Senior Patient Safety Clinical Risk Professional leads and facilitates all... ...with quality of care. Actively supports enterprise initiatives related to the implementation of High Reliability principles and serves...SuggestedWork at officeLocal areaImmediate start
Parkland Health and Hospital System (PHHS)
Dallas, TX15 hours ago - ...Primary Purpose The Senior Patient Safety Clinical Risk Manager leads patient safety and risk management efforts across the health system... ...Bachelor's degree in nursing, clinical, or healthcare related field of study from an accredited college or university. Preferred...SuggestedFlexible hours
Parkland Health
Dallas, TX15 hours ago $170k - $350k
DescriptionThe Director, Investor Relations & Competitive Intelligence is a senior leader responsible for managing a world-class analytical... ...Executive Leadership Team.The Director will serve as a trusted advisor who blends deep financial expertise with strategic thinking and...SuggestedFull timeWork at officeRemote workWork from homeFlexible hours- ...A leading investment firm is seeking an Investor Relations Associate to aid in capital raising efforts and manage relationships with accredited investors. The ideal candidate has over 3 years of experience in capital raising and has successfully raised at least $5-10 million...SuggestedRemote work
Scale IR
Dallas, TX4 days ago - ...Job Description A healthcare provider is in search of Patient Financial Counselors. The ideal candidate would educate patients on what services are covered by insurance, copays, deductible, and out of pocket costs by working with the Pre-Service Coordinators to gather...Suggested
Insight Global
Richardson, TX1 day ago - ...Investor Relations Multifamily Investments About the job Investor Relations Multifamily Investments Job Title: Investor Relations Multifamily Investments (Remote) About Us Aligned Ventures is a fast-growing multifamily investment firm built on trust, execution...Remote work
Scale IR
Dallas, TX4 days ago - ...resolution of complex hospital billing denials and underpayments related to technical, billing, reimbursement, and claim processing... ...Microsoft Office. Preferred Experience Hospital Business Office or Patient Financial Services experience. Experience with technical...Full timeWork at officeWork from homeRelocationMonday to FridayFlexible hoursShift work
$86.7k - $170.9k
...partners, constituents, and the workforceRecruiting for this role ends on October 31, 2026Work You’ll DoAs a Consultant on the Salesforce Patient Services team, you will help Life Sciences clients improve patient engagement, streamline service operations, and support broader...Local areaVisa sponsorship- ...Associate, Investor Relations The Associate, Investor Relations plays a key support and client-facing role within the firm's non-core investment services business line. This position supports Business Development leaders by delivering high-quality client service, coordinating...Work at office
ALM First
Dallas, TX15 hours ago - ...grounded in timeless morals and seek to preserve and grow both investor capital and our own.Rex is seeking an Associate, Investor Relations to own the onboarding and ongoing stewardship of our growing LP base. As capital formation accelerates across the platform, this hire...Permanent employmentWork at officeRemote workWork from home
REX
Dallas, TX1 day ago - ...leveraging industry knowledge and market insights. Campaign Execution: Oversee the implementation of PR campaigns, including media relations, thought leadership initiatives, crisis communications, and executive visibility programs. Team Management: Lead, mentor, and...
- Parkland Health and Hospital System (PHHS) seeks a PRN Financial Counseling Assistant to interview patients at entry, explain funding options, and initiate eligibility determinations. The role ensures patients are screened for Parkland assistance and that necessary documentation...Relief
- HITT Contracting seeks an Associate, Communications to manage on-site public relations and community engagement for mission-critical projects. Based in Dallas or Houston, the role travels to jobsites up to 20% and collaborates with client PR teams to ensure clear, timely...
- ...Head of Investor Relations, Credit Fund About the Company Globally-recognized provider of billing, distribution, & marketing solutions for video game developers Industry Computer Games Type Privately Held Founded 2005 Employees 1001-5000 Categories...Local area
$300k - $375k
...Jennings is currently partnered with a dynamic and growing Real Estate firm here in Dallas. They are seeking a Director, Investor Relations to join the team in the near term. This role is pivotal in building and nurturing strong relationships with investors while leading...Full time- A venture capital firm in Dallas seeks an Investor Relations Analyst to enhance relationships with investors and maintain up-to-date CRM records. This role involves preparing materials, responding to investor inquiries, managing schedules, and ensuring operational excellence...
- Our client is seeking an Investor Relations Manager for an excellent hybrid position located in the Dallas/Ft. Worth, TX (DFW) area. Responsibilities include: Partner with CFO/CEO as key liaison to investors, analysts, and financial community. Drive transparent communication...
- ...Fort Worth, TX | Confidential Search | Publicly Traded Industrial Company We have been retained to identify a Director of Investor Relations for a publicly traded, NYSE-listed industrial company headquartered DFW, Texas. The company operates across global industrial...Work from home
- Equiton is expanding into the U.S. market and is seeking a high-performing Senior, Investor Relations professional to support capital raising through a direct-to-consumer (DTC) investor platform. This is a highly sales-focused, revenue-generating role centered on engaging...
- The Investor Relations Analyst will support CLIENT’s Investor Relations team in delivering a best-in-class experience to our Limited Partners and prospective investors. This role is ideal for someone who is relentlessly organized, detail-oriented, and excited to build a...
- The Investor Relations Manager owns the day-to-day experience of the firm's limited partners and prospective investors. The mandate combines disciplined outbound business development with high-quality investor communication and rigorous process management, working directly...
- ...Business Development to support fundraising, marketing, and investor relations initiatives. This role requires a highly organized individual... ...ideal candidate has a bachelor’s degree in a relevant field and 1-2 years of related experience. #J-18808-Ljbffr Hudson Advisors L.P.
- ...seeks a senior business development professional to drive domestic upstream growth, lead capital-raising efforts, and manage investor relations. You will evaluate opportunities across onshore basins, coordinate cross‑functional teams, and present investment cases to...
- A consulting firm is seeking an Investor Relations Manager for a hybrid position in the Dallas/Ft. Worth, TX area. The ideal candidate will partner with the CFO/CEO as a key liaison to investors while ensuring effective communication of financial information. Responsibilities...
- ...We are seeking an experienced Public Relations Specialist (PRS) capable of performing the following duties: a) Implements the USAOs social media program with an emphasis on planning for and managing communications on social media platforms as well as developing tactically...Work at officeLocal area
Calloway & Associates, Inc
Dallas, TX2 days ago - ...EyeCare Advisor Brand: LensCrafters Location: Syracuse, NY, US, 13204 Store #: 00072... ...bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica... ...complies with all applicable laws related to the application and hiring process....Minimum wagePart timeCasual workWork at officeLocal area
- ...Job Posting Title Admissions Advisor ACC Choose To Make A Difference As an Admissions... ...their own lives, but also those of the patients in their care. You will be a prospective... ...includes: Experience in marketing or related environment preferred. Experience...
- Texas Health Resources in Dallas is seeking a Manager of Risk Management to lead hospital-wide risk activities and patient safety initiatives. The role emphasizes collaboration with medical staff, quality, and administrative teams to reduce risk and improve outcomes. The...
- ...Vice President, Investor Relations & Capital Markets About the Company Leading provider of online diabetes & obesity prevention programs Industry Hospital & Health Care Type Privately Held, VC-backed Founded 2011 Employees 501-1000 Funding...
- Award-winning PR & Digital Media Agency is seeking a full-time Public Relations Specialist with experience at a marketing, advertising, public relations agency or client-side marketing, advertising or public relations department for our home office in Dallas. We offer career...Full timeTemporary workWork at officeLocal areaWork from homeHome office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Relations Advisor. Be the first to apply!
