Collections Agent

Collections AgentTriad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Collections Agent to join our growing team.Essential Functions:Generate high volume of outbound calls to early stage delinquent borrowersResolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.Determine the reason for non-paymentDocument mortgage collection systems with all activities and communicationsSend Notice of Defaults (NODs) to customers when requiredSend letters to customers with pending post-dated paymentsDemonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.Process mortgage payments in accordance with established guidelinesFollow all company and departmental policies and proceduresUtilize proper protocol for borrowers, clients, state and federal regulations, as well as best practicesConsistently meet or exceed monthly goalsBe flexible with their time and schedule in order to meet the needs of the businessPerform other duties that may be assigned by supervisorMinimum Qualifications:High School diploma or equivalentSolid PC skillsAnalytical and problem-solving skillsAttention to detailCommunication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiencesAbility to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutionsKnowledge of billing and collections proceduresMust be goal oriented & results drivenAt least 1 year of telephone customer contact experienceAbility to present a professional image to customers, coworkers and external contactsExcellent verbal and written skills to communicate and negotiate with partiesAbility to prioritize multiple tasks and work well under deadlinesKnowledge of federal regulations and the Fair Debt Collection Practices ActPatience and ability to manage stressMSP experience is a plusPhysical Demand:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to talk, listen and speak clearly on telephone