Healthcare IT Operations Project Manager

We are looking for a lead consultant to oversee business-critical healthcare operations, manage vendor performance, and drive system enhancement releases.

• Location: Columbia, SC (SC residents or willing to relocate prior to start at own expense)

• Work Arrangement: Onsite for initial 30 90 days, transitioning to Hybrid (minimum 3 days/week onsite)

• Interview Process: 1-Round Virtual Interview

• Operations & Vendor Management: Lead support for claims, MCO enrollment, and encounter processing systems while monitoring vendor SLAs.

• Incident & Release Management: Direct production support, release readiness, and manage after-hours incident escalations.

• Team Leadership & Process Design: Direct a technical support team, write SOPs/desk aides, and ensure compliance with security standards (CMS, SSA).

• Project/Program Management: 5+ years managing system implementations or major enhancements.

• Healthcare Operations: 3+ years managing system operations or administrative functions in a healthcare environment.

• Availability: Proven ability to manage on-call and after-hours incident support.

• Education: Bachelor's degree in a Technical, Business, or Healthcare field (or 5+ years equivalent experience in Business/Systems Analysis or App Development) .

• Deep domain knowledge in Medicaid Enterprise Systems (MMIS) , eligibility, and enrollment.

• Hands-on experience with ticketing systems and drafting Standard Operating Procedures (SOPs) .

• AWS Cloud Certifications are a strong plus.