Administrative Assistant

Customer Support RepresentativeActalent is seeking a detail oriented, customer focused Customer Support Representative to join our Beavercreek team. This role plays a critical part in supporting our customers, managing complex orders, coordinating with our repair operations, and ensuring accurate tracking throughout the entire service lifecycle. If you thrive in a fast paced environment and enjoy being the central point of communication between customers and internal teams, this position is an excellent fit.Key ResponsibilitiesCustomer Support & CommunicationServe as the primary point of contact for customers regarding order status, repair updates, and general inquiries.Provide timely, professional, and accurate responses to customer requests.Build strong relationships with customers by delivering exceptional service and proactive communication.Order ManagementProcess, update, and maintain customer orders from initiation through completion.Review purchase orders for accuracy and ensure all required documentation is complete.Monitor order progress and resolve discrepancies or delays by collaborating with internal teams.Ensure all order data is accurately entered and maintained in internal systems.Repair Team CoordinationWork closely with the repair team to schedule, prioritize, and track repair activities.Communicate repair requirements, timelines, and changes to both internal teams and customers.Support the repair workflow by ensuring all parts, documentation, and approvals are in place.Tracking & ReportingTrack orders, repairs, and shipments to ensure on time delivery and customer satisfaction.Provide customers with regular status updates and detailed tracking information.Generate internal reports on order status, repair progress, and performance metrics as needed.Cross Functional CollaborationPartner with logistics, planning, engineering, and quality teams to resolve issues and maintain smooth operations.Escalate challenges appropriately and follow through until resolution.Support continuous improvement initiatives to enhance customer experience and operational efficiency.QualificationsPrevious experience in customer service, order management, supply chain, or repair operations preferred.Strong communication skills with the ability to manage multiple priorities.High attention to detail and strong organizational skills.Proficiency with Microsoft OfficeSkillsexcel data entry, excel vlookups, engineering, SolidworksTop Skills Detailsexcel data entry,excel vlookupsAdditional Skills & Qualifications-Experience LevelEntry LevelJob Type & LocationThis is a Contract to Hire position based out of Beavercreek, OH.Pay and BenefitsThe pay range for this position is $20.00 - $26.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Beavercreek,OH.Application DeadlineThis position is anticipated to close on Aug 26, 2026.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.