GPS Manager, Training

Exemption Status United States of America (Exempt) Pay Scale $92,730 - $127,504 - $162,277 Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate. Sponsorship This position is not eligible for Sponsorship. Summary Working within the Government Programs and Services (GPS) department, the Manager, Training is responsible for the strategic leadership, design, implementation, and ongoing management of our internal and client‑facing Training Programs. This role ensures all training activities meet contractual requirements, regulatory standards, and MedImpact operational expectations. The Manager, Training provides leadership to training staff, partners closely with cross‑functional stakeholders, and establishes governance, metrics, and continuous improvement processes to ensure effective, compliant, and scalable training outcomes. A wide degree of creativity, discretion, and independent judgment is required. Supervision is minimal and based on demonstrated expertise and performance. Essential Duties and Responsibilities Provides leadership to recruit, develop, manage, and retain training resources necessary to support Medicaid Programs and Clients. Leads the end‑to‑end strategy, design, delivery, and maintenance of our client and internal organizational Training Program, including onboarding, role‑based, refresher, and change‑driven training. Manages Training Specialists and oversees daily training operations, work allocation, performance management, and professional development. Develops and maintains annual training plans, curricula, delivery schedules, assessments, and evaluation methodologies aligned with program needs and contractual requirements. Establishes and administers training policies, processes, quality standards, documentation controls, and reporting frameworks. Oversees the development, review, and maintenance of training materials including user guides, manuals, job aids, e‑learning content, and system simulations. Partners with subject matter experts (SMEs) across IT, Operations, Clinical, Call Center, Rebate, Organizational Change Management (OCM), and Compliance to ensure training accuracy, consistency, and readiness. Ensures all required training is completed, documented, auditable, and reported. Provides governance and oversight for provider, pharmacy, and external stakeholder training and communications. Defines, tracks, analyzes, and reports training metrics and effectiveness indicators to leadership and external stakeholders as required. Participates in program planning initiatives, including implementations, enhancements, and operational readiness efforts. Continuously evaluates training effectiveness and recommends improvements to processes, tools, content, and delivery methods. Supervisory Responsibilities Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities This is an internal and external client‑facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients. Qualifications – Education and Experience BS/BA degree or equivalent plus 5+ years of experience; 1 year of SME in respective area(s); and 3+ years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must be completed within 12 months in new position may substitute for the supervisory experience requirement. Computer Skills Strong proficiency with MS Office (Word, PowerPoint, Excel, Outlook). Experience with learning management systems (LMS), virtual training platforms, and content development tools. Ability to analyze training data and produce reporting metrics. Certificates, Licenses, Registrations Training, instructional design, or learning and development certifications preferred. Other Skills and Abilities Leadership and effective team building Customer focus and results oriented Sound judgement and decision‑making Extensive knowledge of program requirements and project management methodologies and system development methodologies. Ability to work effectively with clients, internal departments and vendors to implement new programs. Must successfully manage and organize projects in a fast‑paced environment. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Competencies Building Effective Teams Decision Quality Informing Confronting Direct Reports Delegation Organizational Agility Customer Focus Drive for Results Political Savvy Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail‑oriented tasks. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic). Work Location This position works on‑site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders. Working Hours This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00 am to 5:00 pm. Travel This position may require domestic travel. Perks Medical / Dental / Vision / Wellness Programs Paid Time Off / Company Paid Holidays Incentive Compensation 401K with Company match Life and Disability Insurance Tuition Reimbursement Employee Referral Bonus Equal Opportunity Employment Equal Opportunity Employer, Male/Female/Disabilities/Veterans Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. #J-18808-Ljbffr MedImpact Healthcare Systems, Inc.