Retail Security Officer

Retail Security Officer (Full-Time)

Tippecanoe Mall – Lafayette, IN

$16.00/hour

Full-Time

Afternoon and Evenings

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

Weekly pay

Medical, dental, vision, and short-term disability insurance

401(k) with company support

Paid time off

Employee discounts (retail, dining, entertainment)

Employee Assistance Program (EAP): counseling, financial, legal, and wellness support

Focus on work-life balance and employee well-being

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

Qualifications

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

Additional Information:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Provide a visible security presence throughout the property to deter theft, vandalism, and unsafe behavior

Perform routine foot and mobile patrols of interior and exterior areas

Respond promptly to incidents, emergencies, and guest service calls

Complete detailed and accurate incident reports in a timely manner

Enforce property rules, tenant policies, and local/state laws

Monitor CCTV systems and access control systems

Coordinate with local law enforcement, fire departments, and emergency responders when needed

Assist with crowd control, special events, and high-traffic situations

Address loitering, trespassing, unattended minors, and disruptive individuals in accordance with property protocols

Support life safety procedures, including evacuations and medical incidents

High school diploma or GED required

Prior security, law enforcement, or military experience preferred but not required.

Strong report writing and communication skills

Ability to remain calm and exercise sound judgment under pressure

Customer service oriented with a professional demeanor

Ability to walk and stand for extended periods

Flexible schedule, including nights, weekends, and holidays

Experience in a retail or mall security environment

Knowledge of emergency response procedures

Familiarity with CCTV systems and incident reporting platforms

Conflict resolution and de-escalation skills