Call Center Representative

Req Number 197002

FlexStaff is hiring a temporary call center representative to join our client's team. Assignment is starting at three months with the possibility of extension.

Location: Garden City, NY - 100% on-site

Pay: Hourly $22.00

Essential Functions:

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.

• Knowledge of EPIC software: preferred

• Route escalated calls to the appropriate department and personnel.

• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.

• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.

• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

• Answer a high volume of calls

Knowledge & Skills Required:

• High School Diploma or equivalent

• Strong customer service skills; ability to diffuse client frustrations

• Excellent interpersonal and communication skills

• Ability to use logic and problem-solving skills to resolve issues

• Ability to work independently under tight deadlines in a rapidly changing environment

• Excellent time management and organizational

*Additional Salary DetailThe salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $22.00-$22.00/hour

It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.