Cocktail Server - The Blueprint Supply Co. Underground Cocktail Club

Description

Cocktail Server - The Blueprint Supply Co. Underground Cocktail Club

General Overview


The Cocktail Server is a Brand Ambassador for The Blueprint Supply Co. Underground Cocktail Club (referred to hereinafter as Server) This position follows all specific service requirements and guidelines while focusing on the development of a personal clientele list and elevated service experiences. The Server may also perform in a marketing capacity when promoting the Company & Nightclub within its four walls and is responsible for beverage & bottle service of all tables and/or seating areas in nightclub; not only their designated section as this position encourages assisting peers in their tables and guests as well. Servers must work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.

Essential Functions, Tasks, Duties, & Responsibilities include, but are not limited to:

GUEST SERVICE & COMMUNICATIONS

Greet all Guests promptly with a smile and with a friendly and upbeat attitude

Verbally engage & network with guests while on floor throughout shift

Providing guests with accurate information regarding our venue, menus, and policies

Respond to Guest inquiries and requests in a courteous and polite manner

Anticipate Guest needs & service requirements/requests

Recognize and cultivate regular Guests and repeat business

Promptly inform management of any complaint, comments or incident

Adhere to all standard operating procedures and policies

Maintain all Steps of Service and elevated entertainment experience standards

Appear in approved uniform for all shifts

PROMPT, CORRECT, & COMPLETE SERVICE OF BEVERAGE AND PRODUCT

Organize and prioritize service per appropriate steps of service sequences.

Take bottle and beverage orders from guests and properly communicate orders to the service bar through POS terminal

Check all orders prior to serving to ensure accuracy, proper presentation and verify that all special requests have been met to highest standards

Garnish any and all beverages as needed according to standard recipes and venue specifications.

Prompt delivery and proper presentation of all orders to appropriate sections and tables

CASH HANDLING & PAYMENTS

Prepare guest checks through POS terminal functions

Verify by checking guest's identification when using debit or credit card

Process Guest payment by cash, debit/credit card using proper protocols

Collect required signatures from guest

Ensure accurate accounting of all monies; cash, debit/credit cards, drink tickets, comps.

Sign all cash out envelopes legibly

Ensure complete and proper check out procedures

RESPONSIBLE ALCOHOL SERVICE

Recognize the intoxication warning signs and report to management immediately.

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures.

Comply with all state and federal liquor laws

Must possess current Tennessee Alcohol certificate.

CLEANING AND MAINTENANCE OF WORK AREA

Maintain line of sight/atmosphere control by circulating through your work area throughout shift

Keep all tabletops, floors and service areas clean/free of dirty glasses and any unnecessary items throughout shift

Keep service station and service equipment storage clean and organized

Ensure nightly and opening/closing duties are completed

Ensure that all tables and couches in section are in good condition, clean, and set correctly

Place all trash in proper receptacles

Clean all spills and waste immediately when possible and notify support staff of spills and waste

Report any equipment malfunction and/or safety hazards to Management immediately

Maintain all standards of The Blueprint Supply Co. Underground Cocktail Club as well as local Safety and Sanitation Standards

ADDITIONAL RESPONSIBILITIES

During pre-shift meetings, in venue, may access social media accounts and send events/promotions to contacts.

Must properly represent the brand and its image and likeness when wearing uniform or venue branded apparel, or when participating in company sponsored outings and/or events.

During pre-shift meetings, in venue, must produce a 5-20-person guest list

During pre-shift meetings, in venue, must book a minimum of 3 tables per month.

During pre-shift meetings, in venue, must provide contact information for booked guest list and tables.

During pre-shift meetings, in venue, must collect contact information for walk in table guests and submit to hosts or management.

(Disclaimer, all work must be done on the clock and in the venue. All rates of pay for marketing and promotion are at or above full min wage apply per FLSA)

EDUCATION/REQUIREMENTS

High School Diploma or equivalent preferred

1+ years in high volume restaurant and/ or nightclub preferred

21+ years of age

Possession of a valid Tennessee alcohol certification

Maintain a welcoming, professional, neat, and well-groomed appearance

WORKING KNOWLEDGE REQUIREMENTS, SKILLS, & ATTRIBUTES

Positive attitude and desire to work amongst a team

Basic knowledge of beer, wine, and liquor brands

Safe and responsible alcohol service and selling

Ability to work in fast-paced, high-volume environment

Awareness of local and national nightclub scene

Basic knowledge of new entertainment, beverage, music, and style trends - may have impact of guest preferences and expectations

Strong communication & organizational skills

Maintain a positive work environment with high energy

Respectful, honest, and trustworthy

Ability to work private events; sometimes on days or hours the venue is not typically open for business

EEO Statement

The Blueprint Supply Co. Underground Cocktail Club is an Equal Opportunity Employer

Location: 156 Printers Alley, Nashville, TN.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Requirements

This position is currently accepting applications.