Senior Incident Handler

Senior Incident Handler Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Position Focus Serve as Senior Incident Handler: Acts as a senior escalation point for complex or high-impact incidents, supporting the SOC Associate Director in managing incident flow, prioritizing response efforts, and ensuring consistent, effective incident handling across the SOC. Perform Advanced Incident Analysis: Performs and reviews complex investigations, correlating host, network, cloud, identity, and application data to determine root cause, attack path, and impact of security events. Ensures high-quality documentation and investigative rigor. Drive Incident Response Process Maturity: Leads the evolution of incident response playbooks, workflows, and automation to improve consistency, efficiency, and effectiveness across a wide range of threat scenarios. Enhance Detection and Response Enablement: Partners with Security Engineering team to identify response gaps, inform detection improvements, and advance automation that improves incident handling and operational effectiveness. Provide Technical Leadership and Mentorship: Provides senior-level technical guidance and mentorship across SOC operations, strengthening investigative skills, decision-making, and overall incident response capability. Lead Post-Incident Reviews and Knowledge Sharing: Facilitates lessons-learned activities, drives remediation tracking, and ensures insights from incidents are incorporated into detection improvements, response processes, and analyst development. Support Threat Intelligence and Readiness Activities: Translates emerging threats into actionable incident response improvements and participates in tabletop exercises and SOC readiness assessments. Required Skills and Abilities

1. Well-developed analytical, critical thinking and problem-solving skills.
2. Well-developed interpersonal, written, communication, presentation, and organizational skills.
3. Proven ability to lead and manage staff.
4. Proven ability to manage multiple/complex projects, meeting deadlines and budget.
5. Expert knowledge of commonly used concepts, practices, and procedures.

Principal Responsibilities

1. Actively develop solutions to detect and prevent network intrusions.
2. Serve as lead for moderately complex risk assessments.
3. Manage the development and implementation of action plans.
4. Oversee the periodic assessment of systems.
5. Participate in the development of program control processes to ensure risk mitigation.
6. Develop and deliver information security training material.
7. Provide guidance to and may supervise level 1-3 analysts.
8. Research the latest information security trends and emerging threats.

Required Education and Experience Bachelor's Degree and seven years of experience or equivalent education and experience. Skills and Abilities Well-developed analytical, critical thinking and problem-solving skills. Well-developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven ability to manage multiple/complex projects, meeting deadlines and budget. Expert knowledge of commonly used concepts, practices, and procedures. Job Posting Date: 07/31/2026 Job Category: Professional Bargaining Unit: NON Compensation Grade: GS-4 Compensation Grade Profile: GS-4i Salary Range: $112,500.00 - $168,750.00 Time Type: Full time Duration Type: Staff Work Model: Remote Background Check Requirements: All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Health Requirements: Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer: Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note: Yale University is a tobacco-free campus. Yale University | Staff