Customer Service Assistant

Library Circulation Assistant

Reports to Central Evening & Weekend Supervisor. 20 hours per week. $17.07 per hour with benefits.

Saturday: 8:30 am - 5 pm

Sunday: 1 pm - 5 pm

Monday & Tuesday: 3pm -7pm

Central Library: 14 W 10th St, KCMO, 64105.

Job Duties (Essential Functions)

1. Provides basic circulation and registration services: checks materials in and out; promotes library services during customer interactions & assists customers in locating library materials, services & programs; registers borrowers and computer users; collects fines and fees; updates customer records; verbally explains library practices and procedures; resolves customer complaints; processes customer requests for holds; makes efficient use of referrals.

2. Performs circulation and registration services support tasks to maintain dependable circulation and computer use records: enters customer and title information; performs circulation control duties.

3. Discharges/re-sensitizes returns and processes in-transit materials; sorts and shelves new material and discharged material; files reserves; retrieves closed stack material; assists with collection weeding and inventory.

4. Resolves customer problems with equipment; provides simple machine maintenance as needed.

5. Assists in collection development/promotion and maintenance, creates displays.

6. Lifts and routes materials, which may weigh up to 10 pounds, from book bins and shelves.

7. Provides patron recommendations. Recommends viewing and music options to patrons.

8. Performs other related work and undertakes special projects as assigned.

Requirements

1. Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages.

2. Demonstrated ability to learn library operations, services and policies, including the ability to work with computers in a Windows environment.

3. Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level. Ability to work at a counter used for customer interactions.

4. Demonstrated ability to organize personal work routines effectively.

5. Excellent physical stamina; many duties performed while standing; ability to lift up to 10lbs.

6. Demonstrated intermediate computer skills.

7. Demonstrated ability to follow oral and written instructions.

8. Demonstrated ability to provide service in a values-based environment.

9. Demonstrated ability to provide service in a courteous, friendly, efficient manner.

Required Education and Experience

Minimum of three years of customer service experience. Ability to effectively communicate in and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Work Environment

Work is performed at the Central Library, and public spaces throughout the Library district. Primary workspace is shared with co-workers in an office environment. Other work will be performed in a public space amongst patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Kansas City Public Library