Technical Project Specialist

Job Description

Job Description

Salary:

ABOUT LAYER 9

Ready to join a team driven by results, derived from collaboration? We have redefined the phrase, Work Hard, Play Hard.

At Layer 9, we value team and individual success. We believe if we can set up our team members to be successful not only within our company, but in their personal lives, this will affect how well they show up for their team. We Work Hard for our amazing customer base by providing a World-Class Customer Experience and cutting-edge innovative solutions. Each team member is encouraged to take ownership of their role, and we encourage feedback on how we can improve products and services. We invest in personal growth through custom development paths, that includes technical skills, certifications, leadership training, and more. Leaning into Play Hard, we have a full schedule packed with company and family events both big and small. Keeping in mind that what we all cherish is time, we encourage time away from the office through competitive PTO benefits that elicit a healthy work/life balance.

POSITION SUMMARY

As a vital part of our project team, the Project Technician plays a key role in implementing innovative technologies for our clients. This role requires a deep understanding of both the technical requirements and the business objectives of our customers. The Project Technician will ensure seamless integration and provide hands-on training to help clients feel confident and empowered with their new systems. Proficiency in Microsoft Azure and Microsoft Intune is highly recommended, as these tools are central to delivering optimal solutions in this role.

Roles and Responsibilities

CLIENT FACING

• Implement new technologies at customer locations, ensuring a seamless integration process.
• Understand the client impact of new technologies and address any concerns.
• Provide thorough training and documentation to customers on newly implemented technologies.
• Efficiently complete scheduled tasks while maintaining a clean work environment.
• Follow up with customers and assist with testing to ensure project completion and satisfaction.

INTERNAL COORDINATION:

• Collaborate with the project coordinator to ensure projects are delivered on time and within budget.
• Provide valuable feedback to Strategic teams based on client experiences.
• Update relevant documentation to reflect the technologies implemented.
• Maintain accurate time and expenses in the ticketing system.
• Oversee inventory removed from Layer 9 office and coordinate with the Design Desk to ensure proper equipment is utilized and accounted for.
• Participate in weekly project stand-ups and debrief meetings and assist in after-hours support rotation.
• Engage in ongoing technical and professional training as directed by the Leadership Team.
• Update customer contact information in ticketing system and oversee associated client documentation.

Qualifications

Experience:

• A minimum of 3-5 years of experience in technology implementation and client-facing roles.
• Proven track record of successfully working on multiple projects simultaneously while meeting deadlines and client expectations.
• Strong experience with technical troubleshooting and providing exceptional customer service.
• Demonstrated ability to communicate technical concepts effectively to non-technical audiences.
• Ability to cleanly run and activate network lines.

Technical Skills:

• Proficiency with Server 2012, 2016, and 2019.
• Knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Experience with Azure AVD.
• Familiarity with security system configuration including Firewalls, VLAN setup, Switch install/configuration, and Wi-Fi setups.
• Understanding of Office 365 and security system routing (preferred).
• Understanding and familiarity with Hyper-V

Personal Attributes:

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Problem-solving mindset with a focus on innovative solutions.
• High attention to detail and commitment to excellence.

Travel Requirements:

• A willingness to travel to various client sites, including out-of-state for implementation of new technology.