Assistant Store Manager

Overview Your Opportunity Assistant Store Manager TitleMax Florence, AL As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step. What We Offer Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Medical insurance options with telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plans with company match. Company-sponsored life and AD&D insurance. Voluntary benefits (dental, vision, disability, life, critical illness, and more) to fit you and your family. Free access to mental health resources, life coaching, and more for you and your family via Employee Assistance Program. Discount marketplace with exclusive savings. Paid time off starting at 12 days in your first year. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What You’ll Do – Essential Duties and Responsibilities Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge-off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing as applicable. Work to meet company standards by leveraging B2B partnerships, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws. Assist with store audits, reports, and financial data to ensure compliance. Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance. Work efficiently in a rapidly changing, fast-paced environment and handle multiple tasks to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week. **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We’re Looking For – Qualifications and Skills A high school diploma or equivalent. Minimum one year’s experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency in using phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted in accordance with applicable law. Ability to meet the physical demands of this position, including standing for long periods, lifting up to 25 pounds, and operating standard office equipment. Nice to Haves – Preferred Qualifications and Skills Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 stores serving 24 states and online product offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’d thrive here? Learn more at 1) the company site: plain text link not allowed; please view at the official site. The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned. Requirements, skills, and abilities included illustrate the minimal standards required to perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview process. Any official email will come from the company domain. In-store positions are in person only. The Community Choice Financial® Family of Brands is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. #J-18808-Ljbffr