Front Desk Representative

Job Description

Job Description

Luxury RV Resort is seeking a Full-time Front Desk Team Member to handle Park Office guest and administrative responsibilities. The right candidate will be upbeat, a go-getter, and serve as the face of the park- to both current and prospective guests!

Must be able to work weekends.

This person will be responsible for assisting with accommodations, providing general information to

customers, handling office administrative duties- all while ensuring the guest’s satisfaction.

QUALIFICATIONS

• The ideal candidate is a self-starter and strategic thinker who can see the big picture, willing to roll up their sleeves and handle day-to-day duties.
• Must be able to operate in a fast-paced, guest-oriented environment and communicate effectively.
• This role requires reliable and punctual attendance. As the hospitality industry operates 24/7, adjusted and irregular hours may be required.

KEY AREAS OF RESPONSIBILITY

• Front Desk Customer Service
• Office Clerical Duties
• Reservations Management
• Resort Communications
• Payment & Reports Reconciliation
• Park Events & Activities Collaboration

JOB DUTIES

• Greet and establish rapport with guests, current and prospective residents. Field park comments, suggestions, and complaints to the Manager.
• Check guests in and out for their reservations.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Assist in solving billing discrepancies. Collect and post security deposits, rent, or funds for other services.
• Complete and maintain RV park records, reports, and files.
• Prepare and distribute park communications such as rule reminders, violation notices, newsletters, etc.
• Perform cancellations according to procedures.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with planning and coordinating guest and resident relation events and activities within the park.
• Assist with the preparation of marketing materials and coordinate with the marketing team.
• Capture sales from incoming reservations calls and coordinate details of each reservation focused on converting inquiries into bookings.
• Processing online reservations and responding to guest email inquiries and comments.
• Using RV park management software to send pre-arrival emails, assign sites, process credit card transactions, and check guests in each day.
• Run daily reports for reservations, revenue management and operational departments
• Handle guest complaints where applicable.
• Call to confirm and/or guarantee non-guaranteed reservations, as well as clear wait-listed reservations.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest arrival.
• Interacting professionally with guests in both email and face to face interactions.
• Comply with park standards for sales and marketing, while working harmoniously and professionally with co-workers and team members.
• Possess ability to stand for long periods of time, climb stairs, bend, and occasionally lift heavy packages.

REQUIREMENTS

• High School Diploma or GED required
• Minimum of 1 year experience in an Office setting or Hospitality industry
• Minimum of 5 years Customer Service experience
• Must have Intermediate to advanced computer proficiency- including Google Suite, Microsoft Office Suite, and the ability to quickly learn new web based applications.
• Must have knowledge of basic accounting principles
• Experience using Reservation software is a plus
• Previous RV Resort/Campground experience is a plus
• Excellent verbal and written communication skills
• Strong organizational skills
• Demonstrated teamwork abilities

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Luxury RV Resort is a beautiful year-round camping resort with 97 full-hookup RV sites and 2 Rental units, located on Highway 59 in the heart of Gulf Shores, Alabama.

Please contact us for more information regarding the property and the open position. We'd love to hear from you!