Customer Service Assistant, Continuing Education, SC1IDCUSTCE (SU26)

Customer Service Assistant, Continuing Education, SC1IDCUSTCE (SU26)

Student Worker Eligibility: Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester. Cumulative GPA of 2.0 or above. If a first semester student, GPA requirement is waived. If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

Primary Duties and Responsibilities: Primary responsibilities will include assisting with general office tasks, managing income inquiries via phone, web and walk-in, coordinating events, and providing administrative support to various teams within the organization.

• Respond to student inquiries and provide information about our programs, resources, and services.
• Assist in student service, including orientation sessions, and introducing new members to the community.
• Work closely with the operations team to register students and maintain accurate student records and databases.
• Gather feedback from students to identify areas for improvement and enhancement of our services.
• Collaborate with the marketing team to create informative materials for students and the public.
• Contribute to creating a welcoming and inclusive environment that encourages collaboration and innovation.

Qualifications:

• Education
  • THIS IS A STUDENT JOB.
  • High school diploma or equivalent.
  • Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
  • Cumulative GPA of 2.0 or above.
  • If a first semester student, GPA requirement is waived.
  • If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.
• Experience
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills and empathy in dealing with a diverse range of individuals.
  • Problem-solving mindset and ability to handle member inquiries effectively.
  • Proficiency in using customer relationship management (CRM) software is a plus.
  • Interest in startups, entrepreneurship, and community engagement.
  • Enthusiastic and positive attitude toward assisting others.
• Licenses and Certifications
• COD Training

Working Conditions:

• Computer, fax, phone, copier, and scanner.
• Some lifting.
• Hours may vary according to need.
• This student position requires a background test.

Pay Rate: Student Rate 1 - $15.00 per hour

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.