Operations Analyst

Overview Acupay System LLC is a worldwide leader in cross‑border tax certification of payments of dividends and interest by issuers of securities to investors without excess withholding of tax. The company specializes in international and domestic financial communications and instruction processing. As we expand into new markets, we are seeking a new team member to join our global Tax Operations team. Purpose of Role As part of the global Tax Operations team, the Operations Analyst facilitates the smooth processing of tax relief requests and provides high‑quality guidance and support to clients and external stakeholders using the Acupay System. Key Responsibilities Process and monitor tax relief requests (Relief at Source, Quick Refund, and Long Form Reclaims), including entitlement monitoring and documentation management, across various markets. Liaise with DTC, paying agents, and other domestic clearing systems to facilitate the above. Provide technical support to clients using the Acupay System and conduct training when required. Respond to client inquiries and liaise with users of the Acupay System, constantly striving to offer exceptional customer service. Build strong client relationships and cross‑sell other services. Work towards certification level percentages agreed in advance. Test new or improved operational processes and systems. Support the organization and completion of calling campaigns. Create, review, and edit notices and newsletters. Proactively identify business and performance improvement opportunities for the department and flag these to the team leader or senior management in a timely manner. Maintain professional competence by always complying with the training and competence procedures of the company. Set up projects and securities details in the Acupay System back‑end. Assist in the initial settlement process for new bond deals. Calculate income amounts, including taxation on fixed‑income and equity securities. Research and confirm securities information using market data providers (DTCC, Bloomberg, etc.). Work on Tax Processing Service (TPS) Operations in conjunction with the Product team. Ensure that documentation reviews and archiving are done correctly. Undertake any other reasonable duties as deemed appropriate by management, commensurate with the level of the post to ensure the smooth running of Acupay. Skills and Experience Proven client‑relationship, problem‑solving and tax knowledge skills. Interest in and knowledge of financial markets, equities and debt instruments. Proficient knowledge of Microsoft Office software. Strong client focus and ability to participate in client meetings and conference calls. Capable of identifying opportunities for improvement. Excellent written and verbal communication skills in English, including client communication and ability to mark up legal/procedural documents. Attention to detail. Enthusiastic, self‑driven, willing to go the extra mile and work at own initiative. Ability to work under pressure, independently and as a team player, particularly across different sites and time zones. Desirable Experience working in a tax or corporate actions environment. A general understanding of custody back office and relevant business & computer systems. Knowledge of other languages would be beneficial. Pay Range The anticipated good faith base salary range for this position is USD $60,000 – $67,000 per year. Actual compensation will be determined based on factors including experience, skills, qualifications, location, and market conditions. This position may also be eligible for bonus and additional benefits. Equal Opportunity Employer We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect. #J-18808-Ljbffr Euronext