Maintenance Service Manager (Residential)

Job Description

Job Description

ABOUT SKR GROUP:

SKR Group is a vertically integrated real estate development and management platform with holdings mostly in the greater Los Angeles submarket. Our structure allows us to oversee every stage of the real estate lifecycle—from acquisition and development to operations and management—giving us the ability to create long-term value in the communities we serve. Our goal is to create value for tenants and key stakeholders, and the best mechanism for that is by working with the best in the industry! Join us and make an impact today.

POSITION PURPOSE

The Service Manager is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards. This position will, under the direction of the Property Manager, identify all building equipment systems and create a preventive maintenance program for each building, supervise turnover work and seek to complete as much of the unit repairs in house as possible. 

ESSENTIAL FUNCTIONS:

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance technicians or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• This position is responsible for oversight of the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager.
• Work closely with the Property Manager in completing common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager.
• Closely track, monitor and follow up on residents’ work orders and schedule work using a third-party vendor with Property Manager’s approval for work that cannot be completed by the CIM maintenance team. 
• Responsible for adhering to the approved operating budget for all repair and maintenance expenses and provide the following operating cost estimates for budgeting purposes: (i) turn over, (ii) plumbing, (iii) electrical, (iii) HVAC and boiler, (iv) building RM, and (v) preventive maintenance work.
• Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order. Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders.
• Responsible for inventory control of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to:  

• • Doors re-key, hang, paint and replace door and test door closings.
  • Attach window blinds, hang furniture.
  • Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models  in order to assist residents as required.
  • HVAC replace filters, wet vac condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required. 
  • Plumbing snake and clear blockages up to 25 feet.
  • Replace electrical sockets, switches, bulbs and check breakers.
  • Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring.
  • Walls repair drywall, mud, tape and paint or wall paper as required.
  • Ceiling repair drywall, mud, tape and paint.

• Maintain engineering office with tools organized, supplies inventoried and neatly stacked or organized and maintain maintenance files as requested or required by the Property Manager and/or CIM standards.
• Identify appliances that need to be replaced and with the Property Manager’s approval ensure all appliances are properly disposed off and only removed from the building with prior written approval. 
• Required to repair and/or maintain items to the standards identified as they pertain to each building or property, including but not limited to:

• • Doors re-key, hang and adjust as required.
  • Fix irrigation leaks as they occur.
  • Replace burnt out bulbs.
  • Work with Property Manager to ensure central plant equipment is under contract and properly maintained.
  • Windows are re-caulked as require
  • Work with Property Manager to ensure the roofs are inspected twice a year and adequately maintained.
  • Work with Property Manager to ensure all equipment related to access devices is under contract and properly maintained.
  • Work the Property Manager to ensure parking equipment is under contract and properly maintained.

SUPERVISORY RESPONSIBILITIES:

• Manage the maintenance team members.
• Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment.
• Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms.
• Set performance goals for each member of the team and review their performance on an ongoing basis. 

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High school/GED or 3-5 years in a comparable position.
• At least three years of demonstrated experience working in apartment buildings’ maintenance and two years’ experience as a lead and/or maintenance supervisor.
• Must possess a valid state-issued driver’s license.
• EPA certification Type I and II (as required).
• MS Office including Excel, Word, Outlook.
• Experience with HVAC systems’ maintenance and repair.
• Experience with plumbing and electrical system maintenance and repair.
• Other general maintenance experience such as carpentry, painting and drywall repairs, appliance maintenance and keying and/or replacing unit doors.

KNOWLEDGE, SKILLS AND ABILITIES:

• Read and interpret documents such as new appliance maintenance manual, company policies and procedures documents.
• Ability to write correspondence and/or reports accurately in a concise and detail manner.
• Ability to respond to common inquiries or complaints from tenants, regulatory agencies, other areas of the company, and/or members of the business community.
• Ability to effectively present information to management, tenants and others.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

PERFORMANCE METRICS:

• Meet stated Investments approved operating budgets based on leasing objectives, cost control and annual NOI.
• Manage each buildings preventive maintenance calendar and schedule with a goal to minimize use of third-party vendors.
• Tenant questionnaires and corporate surveys.

WHAT SKR OFFERS

At SKR, we provide compensation and benefits to support our employees . Eligible employees receive a compensation package and have access to a range of benefits designed to support their needs both at work and outside of it. These include:

• A variety of Medical, dental, and vision benefits plans
• Health Savings Account with a generous employer contribution
• Company paid life & disability insurance
• 401(k) savings plan, with company match
• Paid time off, including: vacation days, 9 designated holidays, and sick time

Actual base salary considers several factors, including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. This role is eligible for bonus pay in addition to base salary. The anticipated base salary range for the position in Los Angeles, CA, is $80,000 - $110,000. 

 

 

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*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on SKR Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

SKR does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of SKR and no fees will be due or paid.  If you wish to become an approved Agency with SKR or any of its Affiliates, please contact a member of the SKR Talent Acquisition Team.