Retention and Reentry Coordinator

Job Description

Job Description

Overview:

The purpose of the Retention and Reentry Coordinator is to assist students at risk of dropping to persist and to advise students who have previously dropped from the campus with reenrollment. The coordinator follows standardized college admission guidelines and procedures for reentry.

College Contribution:

Retention and Reentry Coordinators work closely with Financial Aid, Academic Affairs and Admissions to identify obstacles that are hindering the student from re-enrolling. An action plan is developed and instituted to assure a smooth transition back to school.

Essential Functions:

Targeting Students :

• Attends weekly retention meetings with the Academic department to identify at-risk students and academic dismissals.
• Reviews drop lists to identify obstacles and develops an action plan to assure students' smooth transition back to school.
• Makes recommendations at retention meetings to assist with student satisfaction and retention.

Assisting Students at Risk of Dropping Out :

• Identifies and reaches out to students at risk of dropping out through regular monitoring and communication.
• Develops personalized action plans to address the specific needs and challenges of at-risk students.
• Coordinates with academic and support services to provide comprehensive assistance to at-risk students.

Assisting Students in Persisting to Continue Their Education :

• Develops and implements strategies to encourage student persistence and completion.
• Provides ongoing support and motivation to students to help them stay on track with their educational goals.
• Organizes and facilitates workshops and seminars focused on study skills, time management, and other success strategies.
• Monitors student engagement and participation in academic activities and provides timely interventions when necessary.
• Collaborates with faculty and staff to identify and address barriers to student persistence.

Pursuing Drop/Reentry Students :

• Utilizes drop reports to target the specific population of drop and drop/reentry students.
• Makes outbound calls/emails to drop students.
• Conducts phone interviews to identify students' reasons for dropping out and encourage re-enrollment.
• Sets appointments and conducts in-person interviews (phone interviews for e-campus).
• Initiates the student re-enrollment process.
• Ensures students meet with the front desk to pay reentry fees.
• Arranges financial aid overview with the Financial Aid Department.

Following Up with Reentry Students :

• Follows up with reentry students on questions, re-enrollment, financial aid documentation, registration, books, and class start.
• Performs administrative functions including documentation for students' permanent records, completing and/or assisting students in completing required forms, and assisting students with the re-enrollment process.
• Ensures readiness for class start.
• Leads a mandatory reentry orientation program before each class start focused on strategies for success.
• Closely monitors students' progress during their first week of class.
• Acts as a liaison for academic support services such as tutoring, library services, and distance learning support.
• Assists faculty and staff in identifying trends and researching best practices in student persistence and completion.
• Maintains records of student academic progress.
• Tracks student performance using student success software.
• Assists faculty and staff in identifying trends and researching best practices in student retention.
• Prepares marketing requests with the guidance of the Coordinator of Advising & Retention.
• Assists in developing an annual plan to implement student recruiting strategies.
• Participates in the process for systematic review and evaluation of Student Retention functional area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
• Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.

Supporting Students with Digital Online Learning Platform :

• Provides training and support during orientation to ensure students can access and navigate the online platform.
• Provides guidance and technical support to students using the digital online learning platform.
• Assists students in navigating and utilizing online resources effectively.
• Conducts virtual workshops and training sessions to enhance students' digital literacy.
• Acts as a bridge between students and faculty, ensuring clear and effective communication.
• Provides updates and information about online courses, schedules, and important deadlines.
• Offers technical assistance to students and faculty for online learning platforms.
• Troubleshoots common issues related to online classes, such as login problems or software glitches.
• Develops and curates online resources, such as tutorials and guides, to help students succeed in their courses.
• Collaborates with faculty to create engaging and interactive online content.
• Tracks student progress and engagement in online courses.
• Provides regular reports to faculty and administration on student performance and participation.
• Works with other departments, such as IT and Academic Affairs, to ensure a seamless online learning experience.
• Participates in committees and task forces focused on improving online education.

Knowledge, Skills, and Experience:

Knowledge :

• Building client/customer rapport.
• Business planning – how to organize prospect data, develop and follow an approach, and organize time.

Skills :

• Objective setting – set reasonable, yet high targets, and create a plan for attaining those targets.
• Interviewing – discuss and build mutual agreement on the value of education and the importance of finalizing their degree.

Experience :

• Experience in consultative/customer service and relationship building are critical components to success as a Retention and Reentry Coordinator. Work experience in the following areas is highly valued:
  • Career Counseling
  • Business Consulting
  • Client/Customer Service

Education, Experience, and Training:

At Southeastern College, Retention and Reentry Coordinators work with students to understand the value of higher education and the doors that a degree can open. They also work to ensure a smooth re-enrollment process and students' success at Southeastern College. All Retention and Reentry Coordinators should hold a minimum of a bachelor's degree.

Physical Demands:

The employee may occasionally lift and/or move up to 25 pounds. The employee may be required to stand or sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

Professional office setting; controlled indoor climate; noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location:

This position is an onsite position located at your campus unless otherwise determined by the Executive Director and/or designee. Any changes must be reviewed by the Campus President/Vice President and all final approvals must come from the Executive Director and/or designee.