Customer Service Representative - State Farm Agent Team Member

Customer Service Representative (Administrative Support)

We are seeking a detail-oriented and organized Customer Service Representative to join our growing insurance team. This role is focused on customer support and administrative work rather than sales, making it ideal for someone who enjoys helping customers, staying organized, and working behind the scenes to ensure a smooth customer experience. In this position, you will work closely with a small team supporting existing customers by assisting with documentation, answering questions, and helping process coverage updates. You will play an important role in keeping customer records accurate and ensuring all required forms and signatures are completed. After approximately six months, team members in this role may transition into our Administrative Support Team (AST), which provides administrative assistance across multiple office locations.

Responsibilities:

• Contact existing customers to obtain returned e-signature documents
• Assist customers with questions related to policy documents and required forms
• Explain coverage differences such as uninsured motorist coverage in a clear and helpful way
• Process certain policy updates and documentation requests
• Track outstanding documents and follow up with customers as needed
• Maintain organized records and ensure documentation is completed accurately
• Work collaboratively with a small support team to assist multiple offices

Requirements:

• Bilingual (English & Spanish) required
• Strong organizational and time-management skills
• Detail-oriented with a high level of accuracy
• Comfortable speaking with customers and explaining information clearly
• Tech-savvy and comfortable using digital systems and e-signature platforms
• Must obtain a Florida 4-40 Customer Representative license (required for non-sales insurance support roles)

What We're Looking For:

• Someone who enjoys helping customers and supporting a team
• A reliable and organized professional who can manage multiple tasks
• Strong communicator who is comfortable speaking with customers by phone and email
• Someone who takes pride in accuracy, organization, and follow-through

This role is a great opportunity for someone looking to build a long-term career in the insurance industry while developing administrative and customer service expertise within a supportive team environment. Compensation: $16.00 - $18.00 per hour

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Rick Sanchez - State Farm Agent may be the right fit for you!

About Our Agency

• Our office is located in various parts of Florida.

We Look Forward To Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.