Service Manager

Find Your Wings with Kocourek Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve. The Kocourek Automotive is currently seeking a Service Manager to join our fast paced, friendly and fun atmosphere. The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character. Responsibilities include but not limited to:

• Establish financial and operational objectives; prepare monthly forecasts.
• Evaluate performance of department operational and financial statistical tools.
• Administer and evaluate customer surveys and other follow-up programs.
• Hire and train all service department staff.
• Evaluate performance of employees based on job descriptions and department objectives.
• Outline training program for service department employees; coordinate in-dealership technical training; maintain training records.
• Conduct shop meetings daily.
• Maintain good working relationship with factory representatives.
• Prepare pricing guides and menus for frequent labor operations.
• Resolve guest problems or concerns with urgency.
• Supervise technicians on the job to ensure quality workmanship.
• Monitor technician efficiency and provide assistance for improvement.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Understand, keep aware of and comply with federal, state and local regulations that affect service operations (hazardous waste disposal, OSHA, etc).
• Maintain a safe work environment.

Other responsibilities:

• Maintain a good relationship with vocational schools.
• Plan and coordinate service marketing activities.
• Keep technical information updated; maintain information library.
• Control special tool and equipment inventory, maintenance and repair.
• Maintain housekeeping standards in the workshop, technician facilities and service parking lot.
• Conduct final inspection on vehicles, spot check and difficult vehicles.
• Assist with diagnosis of difficult and unusual malfunctions.
• Monitor and follow up on parts orders.

REQUIREMENTS:

• Minimum 1 year experience in a service advisory role
• Positive attitude
• High volume mentality
• CSI focused

* Required experience: * Service Advisor, Dealership, Automotive Knowledge: 1 year

BENEFITS:

Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan. Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.