Account Manager

Job Description

Job Description

General Purpose

Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.

Essential Duties

Account Management

• Maintain accounts on your assigned route within company non-renewed standards.
• Handle non-renewed accounts quickly and follow company procedures for recovery.
• Keep accurate records of customer accounts, payments, and merchandise.
• Support company Standards of Operation at all times.

Deliveries, Service & Retrieval

• Deliver, relocate, service, and retrieve rented merchandise.
• Make minor repairs when needed; arrange major repairs through the service department.
• Ensure items, models, and serial numbers match rental agreements before delivery.
• Protect all inventory and customer products during transport.
• Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
• Refurbish returned items promptly and prepare them for resale.

Collections & Payments

• Collect payments during deliveries and home visits.
• Safeguard collected money while in the field.

Customer Service & Communication

• Answer calls by the third ring in a friendly, professional manner.
• Resolve customer issues quickly and respectfully.
• Follow the Premier Rental Purchase Pledge to provide excellent service.
• Communicate regularly with customers, coworkers, and management.

Vehicle & Equipment Care

• Maintain assigned vehicles appearance and working condition.
• Keep the back room clean and organized.
• Use a hand truck and blankets safely when moving merchandise.

Store Support

• Assist with receiving new merchandise.
• Help take and verify customer orders when needed.
• Support customer and revenue growth goals.
• Assist with store cleaning and help the team meet daily, weekly, and monthly targets.

Requirements

• High school diploma, GED, or equivalent experience.
• Valid drivers license with an acceptable driving record.
• DOT certification (if required in your state).
• One year of customer-service-related experience and completion of training.
• Ability to lift up to 75 lbs.

Required Skills

• Strong accuracy and attention to detail.
• Ability to read, write, and perform basic math quickly and accurately.
• Good decision-making and problem-solving skills.
• Ability to follow verbal and written instructions.
• Ability to handle customer situations professionally.
• After training, solid knowledge of store products and procedures.

Efforts, Demands, and Conditions

• Work in changing environments with frequent walking, standing, bending, lifting, and carrying.
• Must handle multiple tasks, problem-solve quickly, and work under pressure.
• Extra hours before or after normal business hours may be required.
• Frequent local travel between stores; attendance at training sessions may be required.
• Must manage emotional and mental stress while working with customers and coworkers.
• Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:
  • Dirt, gravel, ice, or uneven ground
  • Tight doorways, stairs, wet or slippery surfaces
  • Heat, cold, dust, and adverse weather
• Must drive safely in all weather conditions.

Relationships

• Frequent interaction with customers, coworkers, and management.
• Occasional interaction with suppliers and service partners.
• Must communicate clearly and professionally with supervisors and peers.