Floral Guest Services Associate

Job Description

Job Description

Floral Guest Service Associate (Floor and/or Phone Center) ????

???? Honolulu, HI
???? Monday–Saturday | Flexible shifts between 7:30 AM – 4:30 PM

Do you love creating memorable experiences, connecting with people, and working in a beautiful, upbeat environment? Join our team as a Floral Guest Service Associate and be part of something truly meaningful-helping guests celebrate life's most important moments every single day.

This is more than a customer service role. It's an opportunity to grow, learn, and shine in a fast-paced, guest-focused floral environment where your personality, energy, and attention to detail truly matter. Every day, you'll help guests express love, gratitude, celebration, and remembrance through flowers and thoughtful service.

From the moment a guest walks in, calls, texts, or chats, you set the tone . You'll be the friendly voice on the phone, the helpful guide on the sales floor, and the smiling face that turns everyday interactions into unforgettable experiences. If you enjoy multitasking, staying busy, and making people feel genuinely cared for, this role was made for you.

You'll work in a welcoming, team-oriented environment where no two days are the same and where your contributions are seen, valued, and appreciated.

• Deliver exceptional guest service by warmly greeting, assisting, and thanking every guest with professionalism and enthusiasm

• Listen carefully to guest needs and recommend floral products and services that best fit each occasion

• Handle cashiering duties with confidence by processing payments, verifying orders, and ensuring merchandise is beautifully prepared before wrapping

• Answer incoming phone calls within three rings and respond to text and email messages within two hours

• Conduct guest follow-up calls to ensure satisfaction and build lasting relationships

• Provide daily activity updates to leadership and support sales efforts

• Keep floral displays full, fresh, and visually appealing based on current promotions

• Water and care for plants and floral floor arrangements

• Assist with daily, weekly, and monthly inventory counts

• Provide elevated service to VIP guests

• Support other departments as needed

• Maintain a clean, professional phone center, sales floor, workstations, and parking area

• High school diploma or GED (or equivalent experience)

• Friendly, confident communication skills and basic math ability

• A positive, professional attitude with a strong guest-first mindset

• Ability to stand and walk throughout the entire shift and lift up to 25 pounds

• Comfort working with computers, phones, and in cool environments such as flower coolers

• Reliability, teamwork, and a willingness to learn

We offer ongoing training, a supportive and encouraging team environment, and real opportunities to grow your skills and career. Your work will directly impact guests during some of the most meaningful moments of their lives-and that makes every day rewarding.

???? Apply today at AlohaHP.com or call/text us at View phone number on ziprecruiter.com .

We can't wait to meet you and welcome you to our Honolulu team!